Gertrude Durkin
Glencoe,IL
Summary
Dynamic and dedicated professional with a proven track record in customer service at the Counseling Center of the Northshore. Skilled in problem-solving and teamwork, I excelled in fast-paced environments, building positive community connections while ensuring a safe and enjoyable experience for patrons. Committed to maintaining high standards of organization and cleanliness.
Overview
4
4
years of professional experience
Work History
Store Volunteer/Customer Service/Store Maintenance
Counseling Center of the Northshore: Winnetka Thrift Shop.
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Began working there in 2022 as a volunteer. Got a job, senior year, then became a summer manager recently.
- Solved issues over the phone and with the cash register.
- Built positive connections with the community.
- Responded to questions with answers and addressed any customer hostility with politeness.
- Made sure the store was organized and clean. Dusted and wiped down displays, as well as set up displays. All proceeds from the shop help support the Counseling Center of the Northshore.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Beach Cashier
Glencoe Park District
06.2022 - 06.2024
- Set up the computer and scanner to check beach goers in.
- Handled credit card transactions and answered any questions patrons had about the beach and its facilities.
- explained what season passes were for, where they were used, and how patrons could not come on weekends without a season pass.
- Diffused any unpleasant situations with angry patrons with politeness. It was seasonal work during the summer.
Weinberg Recreation Center Cashier/Skate Guard
Glencoe Park District
11.2022 - 02.2024
- I ensured all patrons were following the rules stated in the establishment.
- Made sure that if a patron was injured, I would help or get them the proper help.
- Reinforced rules on the rink, and would let patrons know if they were not following the rules stated.
- made sure both the rink and the inside were clean.
- Would take trash out, make the calendar, sweep, and record the phone message for the next day.
- Interacted positively with patrons
- Answered any questions or concerns.
Kids Club Worker
Glencoe Park District
02.2022 - 05.2022
- Managed daily activities of 17 children to ensure safety and fun.
- Ensured every child was having fun and included.
- Diffused any argument.
- Made sure all children were playing safely.
- Made sure whoever was picking them up was someone we knew. Fixed any minor wounds if they happened.
Education
Bachelors - Education, And English
St. Norbert College
De Pere, WI05-2028
High School Diploma -
New Trier
Winnetka, IL05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Answering questions in a timely manner
Timeline
Weinberg Recreation Center Cashier/Skate Guard
Glencoe Park District
11.2022 - 02.2024
Store Volunteer/Customer Service/Store Maintenance
Counseling Center of the Northshore: Winnetka Thrift Shop.
08.2022 - Current
Beach Cashier
Glencoe Park District
06.2022 - 06.2024
Kids Club Worker
Glencoe Park District
02.2022 - 05.2022
Bachelors - Education, And English
St. Norbert College
High School Diploma -
New Trier