Job Search Status
Open to workDesired start date: Flexible
Open To Work
Dawn Matano
Customer Service
Fuquay Varina,NC
Work Preference
Summary
Dynamic leader with a proven track record, enhancing customer engagement through effective communication and problem-solving. Skilled in training development and safety compliance, I have successfully implemented strategies that improved service satisfaction ratings and operational efficiency, fostering a culture of excellence and accountability.
Overview
20
20
years of professional experience
Work History
Guardian
Indian River State College
Ft. Pierce, FL
06.2021 - Current
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify hazards and security risks.
- Responded promptly to alarms and incidents, ensuring swift action.
- Assisted in emergency response procedures, coordinating with local law enforcement.
- Prepared comprehensive reports on security incidents for management review.
- Investigated suspicious persons or vehicles on premises, contacting authorities as needed.
- Maintained visibility around property while adhering to post orders.
- Completed shift logs highlighting routine activities and critical incidents.
CEO
DStar Investments
Port Saint Lucie, FL
03.2018 - Current
- Oversaw daily operations to boost customer engagement and satisfaction.
- Analyzed performance metrics to pinpoint process improvement opportunities.
- Implemented effective feedback systems to gather customer insights.
- Maintained current knowledge of products and services for optimal support.
- Delivered exceptional service to ensure high customer satisfaction levels.
- Responded promptly to phone and online service requests, enhancing satisfaction ratings.
- Established rapport with customers and team members to foster a positive workplace.
- Resolved inquiries and complaints, escalating management-level issues when necessary.
Supervisor
Saint Lucie Power Plant
Jensen Beach, FL
01.2009 - 06.2021
- Ensured compliance with workplace safety regulations through training sessions for all staff members.
- Led safety training sessions for staff and contractors to promote a culture of safety.
- Supervised subordinate staff in executing daily duties and activities efficiently.
- Managed scheduling to ensure adequate coverage during peak times and projects.
- Monitored employee productivity, providing constructive feedback and coaching to enhance performance.
- Documented daily operations and maintenance activities for regulatory compliance records.
- Identified areas for improvement, allowing decision-makers to implement necessary changes.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Owner - CEO
Adam & Eve Day Spa
Stuart, Florida
04.2006 - 10.2009
- Managed daily operations of full-service day spa, ensuring high-quality client experiences.
- Developed and implemented customer service training programs to enhance staff performance.
- Oversaw inventory management and supply ordering, optimizing product availability.
- Created promotional campaigns that boosted client engagement and retention rates.
- Coordinated staff schedules to maximize service coverage and operational efficiency.
- Maintained compliance with health and safety regulations across wellness industry.
- Cultivated strong client relationships through personalized service experiences.
- Negotiated with vendors to secure optimal pricing, significantly increasing profit margins.
Education
Computer And Information Systems
Star Technical Institute
New Jersey06-2008
High School Diploma -
Long Branch High School
Long Branch, NJ06-1985
Skills
- Team leadership
- Conflict resolution
- Effective communication
- Training development
- Customer engagement
- Inventory management
- Safety compliance
- Documentation management
- Time management abilities
- Problem-solving abilities
- Attention to detail
References
References Upon Request
Timeline
Guardian
Indian River State College
06.2021 - Current
CEO
DStar Investments
03.2018 - Current
Supervisor
Saint Lucie Power Plant
01.2009 - 06.2021
Owner - CEO
Adam & Eve Day Spa
04.2006 - 10.2009
Computer And Information Systems
Star Technical Institute
High School Diploma -
Long Branch High School