DAWN MATHEWS
Kearney,NE
Summary
Detail-oriented professional with over 25 years of experience in customer service across various industries. Proficient in operating office equipment and utilizing multiple software platforms. Demonstrates quick learning ability and a strong commitment to mastering new skills relevant to the role.
Overview
32
32
years of professional experience
Work History
QUALITY ASSURANCE ANALYST
Eaton Corp
Kearney, NE
08.2019 - Current
- Implemented self-audits, documenting results and analysis.
- Documented all test results including defects, discrepancies and issues reported during testing cycle.
- Documented test procedures to produce replicability and compliance with standards.
- Collaborated with cross-functional teams to ensure product quality and compliance with regulatory standards.
- Provided technical support for users experiencing problems with application performance or functionality.
AUDITOR
Eaton Corp
Kearney, NE
12.2014 - 08.2019
- Documented all audit findings and prepared detailed reports for management review.
- Planned and performed audit functions by reviewing accounting ledgers, fiscal statements, and reports.
- Maintained accurate records of audit work papers for future reference.
REVENUE CYCLE SPECIALIST
Catholic Health Initiatives
Kearney, NE
05.2008 - 10.2014
- Ensured compliance with HIPAA regulations governing patient privacy rights.
- Tracked unpaid claims to ensure timely submission of appeals when necessary.
- Participated in training sessions designed to improve knowledge and skills related to the revenue cycle process.
- Developed a comprehensive understanding of medical insurance claims processes, including Medicare and Medicaid.
- Identified opportunities for improvement within the revenue cycle operations process.
- Assisted with the implementation of new systems for charge entry, coding, payment posting and denial management.
- Reconciled discrepancies between invoices received from providers and payments received from third-party payers.
PATIENT ACCESS REPRESENTATIVE
Catholic Health Initiatives
Kearney, NE
03.2005 - 05.2008
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Provided excellent customer service to patients and their families.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
- Processed payments received from patients according to established guidelines for proper accounting procedures.
- Collaborated with other departments within the organization to coordinate care for each patient's needs.
- Responded promptly to inquiries from internal staff members about admission status of specific patients.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Created new patient charts to include personal and insurance information and reason for visit.
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions.
- Maintained knowledge of current medical terminology and coding standards for accurate data entry.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Assisted patients with insurance information and billing questions.
DENTAL ASSISTANT
Dr Ronald Hendrickson
Kearney, NE
06.1998 - 08.2003
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Sterilized and disinfected instruments and treatment rooms.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs.
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information.
- Educated patients on proper oral care habits and disease prevention.
- Ensured that all medical records were kept up-to-date and accurate.
- Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
- Scheduled appointments, prepare bills and receive payment for dental services, complete insurance forms and maintained records, manually, and using computer.
- Charted patient data and treatment in electronic health records system.
- Documented dental and medical history prior to appointment.
- Liaised between patients and dentist to explain and support treatment plan.
- Managed front desk operations such as scheduling appointments, verifying insurance coverage, and collecting payments.
DENTAL LAB TECHNICIAN
Sickler Dental Studio
Kearney, NE
09.1993 - 08.1998
- Accurately read prescriptions or instructions from dentists regarding fabrication of dental prosthetics.
- Performed quality control checks on finished products prior to releasing them for delivery or shipment.
- Successfully identified and corrected errors in dental impressions and casts to ensure accuracy of fit for patient prosthetics.
- Implemented preventative maintenance practices on laboratory equipment regularly.
- Handled impressions and molds with care to accurately replicate patient's oral characteristics.
- Inspected completed products for expected accuracy and quality.
- Placed tooth models on apparatus that mimics bite and movement of patient's jaw to evaluate functionality of model.
- Demonstrated strong attention to detail when inspecting final product quality prior to packaging.
- Assisted in training new staff members on proper operating procedures for lab equipment.
- Proficiently operated a variety of lab equipment, including waxers, articulators, lathes, grinders, and polishers.
- Followed strict guidelines when sterilizing lab instruments between uses.
- Trimmed and poured denture models to match patients' dental requirements.
- Created model of patient's mouth by pouring plaster into dental impression and allowing plaster to set.
Education
General Studies
Kearney High School
Kearney, NE05.1989
Skills
- Deductive reasoning
- Adaptability
- Problem-solving
- Multitasking
- Attention to detail
- Critical thinking
- Team collaboration
- Time management
- Reliability
Timeline
QUALITY ASSURANCE ANALYST
Eaton Corp
08.2019 - Current
AUDITOR
Eaton Corp
12.2014 - 08.2019
REVENUE CYCLE SPECIALIST
Catholic Health Initiatives
05.2008 - 10.2014
PATIENT ACCESS REPRESENTATIVE
Catholic Health Initiatives
03.2005 - 05.2008
DENTAL ASSISTANT
Dr Ronald Hendrickson
06.1998 - 08.2003
DENTAL LAB TECHNICIAN
Sickler Dental Studio
09.1993 - 08.1998
General Studies
Kearney High School