Dawn McClurkin
Oxford,MS
Overview
19
19
years of professional experience
Work History
Operations Leader
CoreLogic, Inc
Oxford, MS
05.2005 - 02.2024
- Analyzed data from various sources to inform decisions related to operations management.
- Established standard operating procedures for all departments to ensure compliance with company policies and industry regulations.
- Actively participated in team meetings and provided constructive feedback on ways to optimize existing processes or introduce new ones.
- Monitored performance of operations teams and identified areas of improvement to enhance productivity.
- Created detailed reports on operational performance metrics for upper management review.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and increase customer satisfaction.
- Built strong operational teams to meet process and production demands.
- Oversaw implementation of procedures, goals and objectives within operations.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Evaluated and reported on department metrics to upper management.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Reduced process lags and trained team members on best practices and protocols.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Provided operational guidance and support to staff members in order to achieve organizational goals.
- Coordinated with other departments such as finance, sales, marketing, HR. to ensure smooth functioning of business operations.
- Conducted regular audits of internal processes and systems to identify potential risks or issues.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Timeline
Operations Leader
CoreLogic, Inc
05.2005 - 02.2024