Dawn Mecom
Gilbert,AZ
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
21
21
years of professional experience
Work History
New Verticals Supervisor
Aston Carter
05.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Monitor daily/weekly/monthly key metrics to ensure team expectations are being exceeded.
- Weigh decisions and work closely with other team managers to improve processes with consideration for our bottom line
- Established & prioritize personalized coaching, mentorship and performance management op-
portunities - Increased team productivity through creating clear obtainable goals
- Deliver training to new hires on standard operating procedures, time management skills, and catalog handling procedures.
Special Education Paraprofessional
Queen Creek Unified School District
05.2019 - 05.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
Insurance Claims Adjuster
State Farm
03.2017 - 05.2019
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Insurance Specialist
State Farm
08.2015 - 03.2019
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Auto Damage Adjuster
GEICO
08.2002 - 05.2015
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Evaluated and investigated over [Number] auto claims in [Year] and decided whether insurer should pay claim.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Created detailed assessments of damages to property and vehicles.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Assessed complex claims and accurately determined value of damages.
Education
Associate of Business Administration - Business
Ppep Tec - Celestino Fernandez Learning Center
Tucson, AZ05.1992
Skills
Process Improvement
Adaptability
Team Leadership
Conflict Resolution
Data Gathering & Analysis
Self Starter
Account Management
Team Building
Talent Development
Performance Management
Timeline
New Verticals Supervisor
Aston Carter
05.2021 - Current
Special Education Paraprofessional
Queen Creek Unified School District
05.2019 - 05.2021
Insurance Claims Adjuster
State Farm
03.2017 - 05.2019
Insurance Specialist
State Farm
08.2015 - 03.2019
Auto Damage Adjuster
GEICO
08.2002 - 05.2015
Associate of Business Administration - Business
Ppep Tec - Celestino Fernandez Learning Center