Summary
Overview
Work History
Education
Skills
Certification
Community Collaboration
Timeline
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Dawn Mendoza

Lincoln Park,Michigan

Summary

Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Branch Manager

Safelite Auto Glass
06.2022 - 07.2023
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Complied with regulatory guidelines and requirements.

Branch Manager

Henderson Glass
07.1999 - 06.2022
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.

Education

BBA - Business Management

Davenport University
Grand Rapids, MI
06.2009

Skills

  • Microsoft Office, Access and Excel
  • Excellent Work Ethic
  • Adobe Systems Adobe Acrobat
  • Cash Handling
  • Corporate Social Responsibility
  • Excellent Communication and Active Listening Skills both Verbal and Electronic
  • ADP Workforce Now
  • Oracle E-Business Suite Financials
  • Safety Protocols
  • Team Player and Multitasking Abilities
  • IBM Cognos Impromptu
  • Staff Coaching and Management

Certification

  • Computer Program and Software Training
  • Graphic and Freehand Illustration

Community Collaboration

Love working with others while giving back to the community.  Member of Southwest Pride Non-profit.

  • Neighborhood Clean-up
  • Back to School Drives
  • Adopt a Family Programs
  • Receiving and Disbursement of Donations
  • Food and Clothing Drives

Timeline

Branch Manager

Safelite Auto Glass
06.2022 - 07.2023

Branch Manager

Henderson Glass
07.1999 - 06.2022

BBA - Business Management

Davenport University

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Dawn Mendoza