Dawn Michelle Harrison
Myrtle Beach,USA
Summary
Results-driven Benefits Audit Analyst at Optum RX with expertise in compliance assessment and data analysis. Proven track record of exceeding expectations through meticulous report preparation and ethical judgment. Adept at enhancing operational efficiency and maintaining high-quality standards, ensuring accurate documentation and risk management in audit processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Benefits Audit Analyst
Optum RX
San Francisco, California
06.2025 - 01.2026
- Collaborated with team members to gather and analyze data for audits, ensuring thoroughness and accuracy.
- Assisted in preparing audit reports and documentation for internal review.
- Prepared audit reports and communicated findings to management.
- Maintained comprehensive records of audit activities to support compliance and facilitate review.
- Delivered high-quality work, exceeding expectations on all assigned tasks.
- Contributed to accurate prescription dispensing, personalized patient counseling, and medication therapy management.
- Coordinated long-term care and clinical oversight to enhance patient safety and therapeutic effectiveness.
- Executed identity verification to ensure secure onboarding of new employees.
- Secured private data entry software to improve workflow efficiency in operations.
Office Manager
Complete Pest Management, LLC
Myrtle Beach, South Carolina
10.2018 - 04.2025
- Managed daily office operations and ensured efficient workflow among staff.
- Coordinated schedules and appointments for pest control services and client meetings to optimize service delivery.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained accurate records of service calls and customer interactions in database.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries promptly, strengthening client relationships and enhancing customer satisfaction.
- Organized team meetings to review service updates and tackle operational challenges, fostering team collaboration.
- Maintained filing system for records, correspondence and other documents.
Quality Assurance Analyst
Xerox, ACS
Henderson , NC
11.2009 - 03.2016
- Developed and executed test plans for software applications.
- Collaborated with cross-functional teams to identify and resolve quality issues.
- Refined testing processes based on feedback from team sessions, enhancing overall effectiveness.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Supported QA team members in pinpointing improvement areas in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
Education
Some College (No Degree) - Health Unit Coordinator And Health Administration
Vance Granville Community College
Henderson, NCSkills
- Benefits compliance
- Audit process
- Compliance assessment
- Risk management
- Data analysis
- Data analytics
- Report preparation
- Process evaluation
- Documentation management
- Microsoft Excel
- Analytical problem solving
- Decision-making
- Attention to detail
- Ethical judgment
Certification
- Health Unit Coordinator
Timeline
Benefits Audit Analyst
Optum RX
06.2025 - 01.2026
Office Manager
Complete Pest Management, LLC
10.2018 - 04.2025
Quality Assurance Analyst
Xerox, ACS
11.2009 - 03.2016
Some College (No Degree) - Health Unit Coordinator And Health Administration
Vance Granville Community College