Dawn Miles
Carson City,NV
Summary
Resourceful banking professional with expertise in customer relationship management. Proven track record of delivering exceptional service and fostering client loyalty. Committed to leveraging skills and knowledge to contribute to team success and organizational growth.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Heritage Bank of Nevada
Carson City, NV
02.2023 - Current
- Supervised branch operations daily, ensuring compliance with internal policies and regulations.
- Mentored frontline staff by providing training, procedural guidance, and problem resolution.
- Oversaw cash balancing, audits, branch certifications, and vault/safe procedures.
- Supported branch manager in achieving performance goals and maintaining customer service standards.
- Acted as branch manager during absences, managing escalations and daily operations.
- Opened and maintained personal and business accounts including checking, savings, CDs, IRAs, and safe deposit boxes.
- Provided customer support on account products, online banking, and service inquiries.
New Accounts Representative
Heritage Bank of Nevada
Carson City, NV
12.2021 - 02.2023
- Serviced diverse deposit accounts, including checking, savings, and business accounts.
- Processed routine transactions such as deposits, withdrawals, and payments on teller line.
- Guided customers on account features and online banking services.
- Identified customer needs to recommend suitable bank products.
- Assisted with debit card issuance, check orders, and wire transfers.
- Engaged proactively with customers to support branch objectives.
- Maintained knowledge of bank offerings through continuous training.
- Delivered professional service during all customer interactions.
Personal Banker
Wells Fargo
Carson City, NV
02.2018 - 12.2021
- Executed wire transfers, stop payments, and account transfers with efficiency.
- Assisted customers in account setups, closures, loan applications, and service enrollments.
- Evaluated client financial situations and recommended appropriate banking products.
- Established rapport with new clients to foster satisfaction and loyalty.
- Promoted banking products by showcasing extensive service knowledge.
- Managed escalated interactions through effective conflict resolution and bank policy expertise.
- Provided leadership to employees, enhancing productivity and customer experience.
Teller
Wells Fargo
Carson City, NV
03.2015 - 02.2018
- Resolved customer inquiries on account balances, transaction history, and service charges.
- Educated customers on banking website and mobile app functionalities.
- Executed accurate, high-volume money counts using manual and automated methods.
- Identified sales opportunities and referred customers to financial services partners.
- Processed customer transactions swiftly, reducing wait times significantly.
- Actively listened to customer concerns, resolving issues promptly and escalating major cases.
- Balanced teller drawers and ATM cash with minimal discrepancies.
- Conducted daily cash drawer and vault counts, ensuring accuracy in all operations.
Education
High School Diploma -
Carson High School
Carson City06.2014
Skills
- Verbal and written communication
- Problem solving
- Customer service
- Relationship building
- Regulatory compliance
- Integrity and ethics
- Attention to detail
- Task prioritization
- Interpersonal skills
Timeline
Assistant Operations Manager
Heritage Bank of Nevada
02.2023 - Current
New Accounts Representative
Heritage Bank of Nevada
12.2021 - 02.2023
Personal Banker
Wells Fargo
02.2018 - 12.2021
Teller
Wells Fargo
03.2015 - 02.2018
High School Diploma -
Carson High School
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