Dawn Moss
Westland,MI
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Smokers Only
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Front Desk Receptionist
Positive Images
02.2014 - 07.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Mental Health/ Addiction Studies
Wayne County Community College District
Detroit, MISHAR ACADEMY
Detroit, MISkills
- Reliability and punctuality
- Customer Service
- Customer Complaint Resolution
- Patience and composure
- Product Knowledge
- Payment Collection
- Problem-Solving
- Customer Assistance
- Adaptable and Flexible
- Team Collaboration
Timeline
Customer Service Cashier
Smokers Only
04.2024 - Current
Front Desk Receptionist
Positive Images
02.2014 - 07.2015
Mental Health/ Addiction Studies
Wayne County Community College District
SHAR ACADEMY
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