Dawn Muhr
Morehead,KY
Summary
Accomplished Store Manager with a proven track record at Bealls, enhancing store operations and customer satisfaction through expert team leadership and effective problem-solving. Skilled in multitasking, organization, and training, I've driven positive outcomes in fast-paced environments, significantly improving team performance and store aesthetics.
Overview
28
28
years of professional experience
Work History
Store Manager
Bealls
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Kroger
08.2019 - 08.2021
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Victoria's Secret & PINK
04.2004 - 07.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Hardlines Team Leader
Meijer
03.1996 - 04.2004
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Education
High School Diploma -
Seneca East High School
Attica, OHSome College (No Degree) -
Baldwin Wallace College
Berea, OHSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Store operations
- Training and mentoring
Timeline
Store Manager
Bealls
08.2021 - Current
Assistant Store Manager
Kroger
08.2019 - 08.2021
Store Manager
Victoria's Secret & PINK
04.2004 - 07.2019
Hardlines Team Leader
Meijer
03.1996 - 04.2004
High School Diploma -
Seneca East High School
Some College (No Degree) -
Baldwin Wallace College