Dawn Muhr
Olmsted Falls,OH
Summary
Dynamic Store Manager with a proven track record at Pandora Jewelry, excelling in customer service and team leadership. Achieved sales targets through effective training and visual merchandising, while streamlining inventory management to enhance operational efficiency. Recognized for fostering a collaborative environment that drives employee engagement and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Store Manager
Pandora Jewelry
09.2024 - Current
- Led team to achieve sales targets and enhance customer experience through effective training and coaching.
- Implemented visual merchandising strategies to optimize product presentation and drive foot traffic.
- Monitored inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
- Developed staff schedules to maximize coverage during peak hours while maintaining labor cost efficiency.
Store Manager
Bealls
08.2021 - 08.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined operational processes, contributing to increased efficiency in daily store functions and overall productivity.
Assistant Store Manager
Kroger
08.2019 - 08.2021
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, fostering a collaborative and high-performance environment.
- Implemented inventory management systems, streamlining stock control and reducing discrepancies.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
Store Manager
Victoria Secret
04.2004 - 07.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Seneca East
Attica, OHBaldwin Wallace
Berea, OHSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Store opening and closing
- Cash management
- Employee training
- POS systems
Timeline
Store Manager
Pandora Jewelry
09.2024 - Current
Store Manager
Bealls
08.2021 - 08.2024
Assistant Store Manager
Kroger
08.2019 - 08.2021
Store Manager
Victoria Secret
04.2004 - 07.2019
High School Diploma -
Seneca East
Baldwin Wallace
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