Dawn Nicholson
Alpharetta,GA
Summary
Results-driven Property Management Executive with a proven track record in maximizing portfolio value through strategic oversight and operational excellence. Maintained top occupancy rates while achieving 100% compliance across inspections. Committed to fostering high-performance teams and enhancing community relations to drive financial success.
Overview
12
12
years of professional experience
Work History
Senior Community Manager & Compliance
INTEGRAL PROPERTY MANAGEMENT
Roswell, Georgia
08.2023 - Current
- Maintain a 98% occupancy trend and sustained delinquency at less than 3%, ranked as a #1 property in the company.
- Maintain 100% compliance for PBR, REAC, and INSPIRE inspections while managing complex tax credit, RAD, and Section 8 certifications.
- Earned company-wide recognition for exceptional work in community service and operational performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Area Manager & Multi-Site Senior Manager
STRATEGIC MANAGEMENT PARTNERS
Atlanta, Georgia
01.2016 - 07.2023
- Led the end-to-end takeover process for new portfolio additions. Evaluated prospective assets to identify opportunities that aligned with owner investment goals.
- Spearheaded weekly owner/investor calls to report on property health, project milestones, and financial variances.
- Mentored and trained a fleet of Community Managers across five states (FL, GA, MS, TN, AL), ensuring team alignment with corporate financial and operational expectations.
- Created comprehensive annual budgets and weekly/monthly performance reports; utilized an 'epic' leadership style to drive NOI and improve community relations across all sites.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
Business Manager
RAIT RESIDENTIAL
01.2014 - 01.2016
- Oversaw budgeting processes and tracked financial performance across properties, ensuring alignment with organizational goals.
- Prepared monthly financial statements for executive leadership review, facilitating informed decision-making.
- Developed and presented quarterly and year-end reports to leadership, enhancing revenue through legal compliance and effective accounts receivable management.
Education
Associate of Arts - Interior Design
Lanier Technical College
Cumming, GA05-2013
Skills
- LIHTC compliance
- HUD compliance
- Fair housing compliance
- Landlord law compliance
- Budget management
- Financial management
- Portfolio growth strategies
- Due diligence processes
- Operational leadership
- Stakeholder communication
- Owner and stakeholder relations
- Team building and training
- Rent Café expertise
- Software proficiency: Rent Café
- Software proficiency: Yardi
- Software proficiency: OneSite
- Software proficiency: Sight Plan
- Software proficiency: Advanced financial modeling
- Strategic oversight
Executive Highlights
- End-to-End Asset Takeovers: Proven ability to lead the transition of new acquisitions from initial scoping to full operational stability. Conducts thorough due diligence to identify high-value assets for ownership.
- Investor & Owner Relations: Acts as the primary liaison for ownership groups; facilitates weekly owners’ calls and delivers comprehensive financial reporting to ensure total transparency on property status and market positioning.
- Strategic Financial Planning: Expert in creating and managing complex budgets, reading market insights to forecast performance, and implementing cost-control strategies that exceed fiscal objectives.
- Leadership & Mentorship: Dedicated mentor to site managers across the portfolio, specializing in training and onboarding new talent to uphold corporate standards and achieve site-specific KPIs.
Professional Attributes
- Turnaround Specialist: Recognized for transforming high-delinquency, unfavorable-reputation properties into profitable, stable operations.
- Expert Communication: Ability to translate complex financial data into actionable insights for upper management and stakeholders.
- Award-Winning Service: Recipient of company-wide awards for outstanding customer service and operational performance.
- Technical Proficiency: Advanced knowledge of industry-specific marketing tools, collection software, and federal housing compliance.
Timeline
Senior Community Manager & Compliance
INTEGRAL PROPERTY MANAGEMENT
08.2023 - Current
Area Manager & Multi-Site Senior Manager
STRATEGIC MANAGEMENT PARTNERS
01.2016 - 07.2023
Business Manager
RAIT RESIDENTIAL
01.2014 - 01.2016
Associate of Arts - Interior Design
Lanier Technical College