LaTungia McGruder
Harvey,LA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Assistant Community Manager
Envolve Communities (Belmont Village Apartments)
Gretna, LA
11.2012 - Current
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Met with residents to gather information and develop effective solutions.
- Received and processed resident payments, and updated system accounts with latest information.
- Ensured all files are maintained and properly documented within LIHTC compliance
- Processed all rental applications
Assistant Hotel Manager
Hampton Inn
12.2003 - 12.2010
- Managed daily operations of 187-room hotel
- Directly supervised and evaluated 108 team members
- Handled all accounting duties including accounts payables/receivables and payroll.
Guest Care Manager
Courtyard by Marriott
06.2001 - 11.2003
- Manage daily operations of 140-room hotel
- Responsible for developing long range operating plans 50
- Responsible for hiring, supervising and evaluating 50 associates
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Skills
- LIHTC Compliance
- Payment Processing
- Property Management
- Document Control
- Expertise in Yardi
Timeline
Assistant Community Manager
Envolve Communities (Belmont Village Apartments)
11.2012 - Current
Assistant Hotel Manager
Hampton Inn
12.2003 - 12.2010
Guest Care Manager
Courtyard by Marriott
06.2001 - 11.2003
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