Audrey Trahan
Laurel,MD
Summary
Office administration and hospitality professional with 20+ years of experience and 10+ years in property management. Consistently delivers outstanding performance through deadline-driven execution, exceptional communication, and strong tenant relations. Builds productive relationships with staff, HR leadership, city agencies, and business partners.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Genesis Companies / VPH Management Services, LLC
02.2023 - Current
- Collaborated with three LIHTC properties; oversaw leasing process, ensured compliance with student status recertification (80%) for 350 units, assigned tasks to office admin team, and maintained regulatory compliance for all four properties in Genesis/VPH portfolio.
- Perform the full leasing cycle for vacant units and submitting to city Government agencies (HDC, HPD, NYCHA, Section 8 and Spectrum), screening/ processing applicants, updating & purging waitlists, notifying applicants of waitlist status, conducting initial appointments, determining eligibility & submitting supporting documents for approvals, arranging lease terms /agreements, conducting apartment viewings and move in / move out inspections.
- Coordinated with Section 8 and NYCHA on newly renovated Section 8 RAD/PACT project, managing relocation for 664 units within NYCHA development in NYC.
- Project Manager for New York's EHV (Emergency Housing Voucher) Program. I prescreened and executed all EHV referral applicants for housing placements within the development.
- Processed Section 8, HRA, and tenant monthly rent payments; drafted household composition letters, prepared Section 8 leases with riders and addendums, processed internal apartment transfers, arranged and participated in Section 8 inspections with HPD city inspectors, facilitated monthly resident meetings, and collaborated with NYCHA's Lease Housing Department to fill vacancies and execute EHV transfers throughout PACT development.
- Aligned leasing practices with federal, state, and local regulations, including Fair Housing Laws and HUD guidelines.
- Retain organized, up-to-date records of all leases, renewals, notices, vacancies and compliance reports. Acknowledge and address residents' concerns through our AI generated program, track and submit monthly reports of Rightsizing, Vacant, Reasonable Accommodations, Department Budget and Subsidy payments, reconcile check discrepancies with accountants, and lastly attend weekly meetings pertaining to assets, rent collections, Reporting, Event planning, Construction etc.
- Held current position to manage daily operations and ensure property compliance.
Tenant Coordinator
Genesis Companies / VPH Management Services, LLC
02.2023 - 11.2023
- Acted as the primary contact for tenants, addressing inquiries, coordinating tenant requests, and resolving issues promptly to enhance tenant satisfaction.
- Coordinated tasks in NYCHA's RAD PACT Conversion project, including HQS repairs and renovations for 664 units at Frederick Samuel Houses, created relocation plans for residents, and managed agendas and minutes for weekly taskforce meetings via TEAMS.
- Performed Section 8 inspections with City inspectors and guided residents in completing their annual recertifications via the NYCHA Portal.
- Updated building policies, scheduled lead and asbestos testing, conducted door-knocking for resident outreach, and prepared reports for property management on tenant activity, issues, occupancy, and construction needs.
Assistant Property Manager
240 Central Park South Associates
06.2022 - 09.2022
- Received, posted and applied rent payments in AppFolio. Submitted, updated and assigned work orders, reserved service elevators for new and current tenants, applied deliveries and move-outs to calendar in Building Links program.
- Drafted tenant memos and assisted with lease renewals by posting rent increases, preparing documents for signatures, and organizing executed leases in Dropbox.
- Managed incoming calls and tenant emails for general manager; performed daily bank deposits to ensure accurate financial records.
- Worked in a temporary role
Assistant Property Manager
Clinton Towers / P L Management & Consulting
02.2018 - 04.2022
- Assisted Property Manager with day-to-day operations of a high rise building that consisted of 396 units.
- Scheduled lease signings and recertification appointments for Market/ Base rent tenants.
- Prepared and submitted lease succession applications, conducted income recertification interviews with tenants to verify eligibility.
- Audited and calculated tenants' annual household income affidavits for HPD.
- Processed and organized incoming applications, maintained waitlist to ensure efficient tenant management. Issued / programmed new building entry key cards for residents.
- Prepared and Mailed Mitchell Llama application packets to prospective tenants. Performed move-in/ move out inspections with new & exiting tenants.
- Drafted memos and letters for tenants; created spreadsheets to track and manage tenant information. Ordered and maintained inventory of office supplies.
- Answered all inquiring calls, supplied/ updated waiting list information and recorded messages for Property Manager.
Education
Associate of Applied Science - applied science
TCI College of Technology
New York, NY04-2013
Some College (No Degree) - Psychology
Virginia State University
Ettrick, VASkills
- Tenant issue resolution
- Tenant relations
- Lease administration
- Vacancy management
- Housing recertification
- Inspection coordination
- Section 8 administration
- LIHTC knowledge
- LIHTC compliance
- HOTMA compliance
- RealPage and AppFolio
- AppFolio management
- Property reporting
- Microsoft Office suite
- Spectrum tax credit CP3
- RAM certification (02/29/2020)
- Property tours and inspections
- Tenant screening process
- Policy enforcement expertise
- Conflict resolution
- Time management
- Effective communication
- Relationship building
Timeline
Assistant Property Manager
Genesis Companies / VPH Management Services, LLC
02.2023 - Current
Tenant Coordinator
Genesis Companies / VPH Management Services, LLC
02.2023 - 11.2023
Assistant Property Manager
240 Central Park South Associates
06.2022 - 09.2022
Assistant Property Manager
Clinton Towers / P L Management & Consulting
02.2018 - 04.2022
Associate of Applied Science - applied science
TCI College of Technology
Some College (No Degree) - Psychology
Virginia State University