Dawn Nolting
Bloomington,ID
Summary
Adept Certified Pharmacy Technician with a proven track record at Indiana University Health Center Pharmacy, showcasing exceptional attention to detail and problem-solving skills. Excelled in streamlining operations, enhancing customer service, and significantly improving medication accuracy. Mastered data entry and customer interactions, contributing to a noticeable increase in patient adherence and satisfaction.
Overview
18
18
years of professional experience
Work History
Certified Pharmacy Technician
Indiana University Health Center Pharmacy
10.2009 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Certified Pharmacy Technician
CVS Pharmacy
04.2007 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
Nursing
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
Timeline
Certified Pharmacy Technician
Indiana University Health Center Pharmacy
10.2009 - Current
Certified Pharmacy Technician
CVS Pharmacy
04.2007 - Current
Nursing
Indiana University, Purdue University Indianapolis
Similar Profiles
Olivia HartzOlivia Hartz
Pharmacy Technician at Indiana University Health CenterPharmacy Technician at Indiana University Health Center
Pete GroggPete Grogg
Executive Director at Indiana University Student Health CenterExecutive Director at Indiana University Student Health Center
SRAVAN KUMAR GADIPUDISRAVAN KUMAR GADIPUDI
Graduate Student Research Assistant at IU Health Neuroscience Center- Indiana University School of MedicineGraduate Student Research Assistant at IU Health Neuroscience Center- Indiana University School of Medicine