Dawn Oliveri
Phillips,ME
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
1
1
Nurses aid certification
1
1
Class B CDL
1
1
ED Tech II certified
Work History
Professional School Bus Operator
Mt Blue/ RSU 9
Farmington, ME
09.2022 - Current
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Responded promptly to emergency situations according to established protocols.
- Reported bus malfunctions or repairs needed.
- Resolved customer complaints professionally while maintaining a positive attitude.
- Operated two-way radio equipment effectively in order to communicate with dispatch personnel.
- Prepared reports that stated total number of students, hours worked or mileage.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Maintained order among passengers and explained safety rules and hazards.
- Acquired and maintained certification in basic first aid and CPR.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Attended regular meetings with supervisors regarding new policies or updates.
- Developed positive relationships with faculty, staff, parents, and students.
- Communicated with parents regarding delays or issues that may have occurred during transit.
CERTIFIED NURSING ASSISTANT
Cedar Ridge Center
Skowhegan, ME
06.2021 - 09.2022
- Followed HIPAA regulations to maintain the confidentiality of sensitive medical and personal information
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted residents in preparing for activities and social programs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Answered call lights promptly and responded to patient needs accordingly.
PROFESSIONAL SCHOOL BUS OPERATOR
Mt Blue/RSU 9
Farmington, ME
11.2019 - 06.2021
- Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules
- Maintained order among students during trips to ensure safety
- Checked condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment for proper functionality.
ACCOUNTS RECEIVABLE CLERK/ADMINISTRATIVE ASSISTANT
Rangeley Lakes Builders Supply
Rangeley, ME
04.2018 - 11.2019
- Located and attached appropriate files to incoming correspondence requiring replies
- Searched to find needed information, using such sources as the Internet
- Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when equipment malfunctions
- Opened, read, routed, and distribute incoming mail and other materials and answer routine letters.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Responsible for entering customer payments into the accounting software system.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
PROFESSIONAL SCHOOL BUS DRIVER
Mt, Blue/ RSU 9
Farmington, ME
09.2016 - 04.2018
- Reported delinquent student behaviors to school administration
- Read maps and followed written and verbal geographic directions
- Kept bus interiors clean for students
- Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules.
RESERVATION SPECIALIST/ DRIVER
Greater Hartford Transit/ First Transit
Hartford, CT
09.2015 - 07.2016
- Maintained computerized inventories of available passenger space and provided information on space reserved and available
- Determined whether space was available on travel dates requested by customers, assigning requested spaces when available
- Made and confirmed reservations for transportation and accommodations.
PLASTIC INJECTION MOLDING MACHINE OPERATOR
Seitz Corporation
Torrington, CT
05.2014 - 09.2015
- Inspected products for surface and dimension defects to ensure conformance to specifications, using precision measuring instruments
- Observed continuous operation of automatic machines to ensure that products met specifications and to detect jams and malfunctions, adjusting, as necessary
- Smoothed and cleaned inner surfaces of molds, using brushes, scrapers, air hoses, or grinding wheels and filled imperfections with refractory material.
PROFESSIONAL DRIVER
Martel Transportation
Canton, CT
05.2013 - 06.2014
- Cleaned vehicle seats and storage areas to maintain a professional, organized appearance
- Maintained logs of vehicle mileage and gas purchases
- Transported people to appointments and destinations on schedule.
PROFESSIONAL TOUR BUS DRIVER
Kelley Transit
Torrington, CT
04.2012 - 05.2013
- Maintained cleanliness of bus and motor coach
- Inspected vehicles and checked gas, oil, and water levels before departure
- Regulated heating, lighting, and ventilating systems for passenger comfort
- Recorded information, such as cash receipts and ticket fares, and maintained logbook.
PROFESSIONAL SCHOOL BUS DRIVER
Laidlaw Transit/ First Student
Winsted, CT
12.1993 - 04.2012
- Maintained knowledge of first-aid procedures
- Reported bus malfunctions or needed repairs
- Regulated heating, lighting, and ventilation systems for student comfort
- Read maps and followed written and verbal geographic directions
- Checked condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment for proper functionality
- Followed safety rules as students board and exit buses and crossed streets near bus stops
- Prepared and submitted reports that included students and trips, hours worked, mileage, and fuel consumption
- Kept bus interiors clean for students
- Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules.
PROFESSIONAL DRIVER
Education
Completed coursework towards General Studies Nursing -
NORTHWESTERN CONNECTICUT COMMUNITY COLLEGE
12.2012
Some College (No Degree) - Nursing
KENNEBEC VALLEY COMMUNITY COLLGE
Fairfield, MESkills
- Observation Documentation
- Social Perceptiveness
- Traffic Laws and Regulations
- Commercial Driver's License (CDL)
- Safe Driver Training
- Vehicle Safety and Maintenance
- Emergency Situations
- Special Needs Passengers
- Federal and State Driving Regulations
- Two-Way Radio Operation
- Complaint Resolution
- Information Security
- Customer Relations
- Office Equipment Proficiency
- Documentation
- Administrative Support
- Client Relations
Certification
- Certified Nursing Assistant
- CHRC certified
- Class B CDL with school bus endorsement
References
- Becky Smyth, Friend, (860) 485-4396, Bjsmyth86@yahoo.com
- Sandy Karkos-Powers, Co-worker, (207) 778-4307, skarkospowers@mtbluersd.org
- Jodi Frost, Co-worker, (207) 779-7244, jfrost@mtbluersd.org
Timeline
Professional School Bus Operator
Mt Blue/ RSU 9
09.2022 - Current
CERTIFIED NURSING ASSISTANT
Cedar Ridge Center
06.2021 - 09.2022
PROFESSIONAL SCHOOL BUS OPERATOR
Mt Blue/RSU 9
11.2019 - 06.2021
ACCOUNTS RECEIVABLE CLERK/ADMINISTRATIVE ASSISTANT
Rangeley Lakes Builders Supply
04.2018 - 11.2019
PROFESSIONAL SCHOOL BUS DRIVER
Mt, Blue/ RSU 9
09.2016 - 04.2018
RESERVATION SPECIALIST/ DRIVER
Greater Hartford Transit/ First Transit
09.2015 - 07.2016
PLASTIC INJECTION MOLDING MACHINE OPERATOR
Seitz Corporation
05.2014 - 09.2015
PROFESSIONAL DRIVER
Martel Transportation
05.2013 - 06.2014
PROFESSIONAL TOUR BUS DRIVER
Kelley Transit
04.2012 - 05.2013
PROFESSIONAL SCHOOL BUS DRIVER
Laidlaw Transit/ First Student
12.1993 - 04.2012
PROFESSIONAL DRIVER
Completed coursework towards General Studies Nursing -
NORTHWESTERN CONNECTICUT COMMUNITY COLLEGE
Some College (No Degree) - Nursing
KENNEBEC VALLEY COMMUNITY COLLGE
- Certified Nursing Assistant
- CHRC certified
- Class B CDL with school bus endorsement
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