Dawn Osbourn
Sylacauga
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
11
11
years of professional experience
Work History
Accounts Manager
Ron Carroll State Farm
Alexander City
2025.07 - Current
- Manage client accounts and maintain accurate policy records.
- Assist clients in understanding insurance options and coverage details.
- Market products and services.
- Handle customer inquiries and resolve issues effectively.
- Processed policy renewals and ensure timely updates for clients.
- Analyzed client needs to recommend appropriate insurance products and solutions.
- Collaborated with underwriting team to assess risk factors for client policies.
Accounts Manager
Harold Cochran State Farm
Alexander City
2020.11 - 2025.07
- Manage client accounts and maintain accurate policy records.
- Assist clients in understanding insurance options and coverage details.
- Cultivated relationships with clients to enhance customer satisfaction.
- Analyzed client needs and recommended appropriate coverage options.
- Collaborated with underwriting team to assess risk factors effectively.
- Maintained accurate records of client interactions and policy changes.
- Assisted in implementing marketing strategies to enhance customer engagement.
Assistant Manager, Customer Service
Regional Finance
Alexander City
2015.11 - 2020.11
- Provide exceptional customer service to all customers.
- Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
- Minimize delinquent debt through calling customers and collecting on past due accounts.
- Recieve, track and post all payments and fees to customer accounts in compliance with Company policy.
- Transport money and deposits to and from bank.
Education
Central High of Coosa County
Hanover, AlSkills
- Client account management
- Account management
- Customer relationship management
- Collections
- Payment processing
- Account reconciliation
- Cash flow management
- Payment collection
- Insurance product knowledge
- Financial services
- Risk assessment
- Compliance procedures
- Policy analysis
- Transaction processing accuracy
- Banking product sales
- Branch security measures
- Cash handling
- New teller training
- Safe and vault operation
- New teller training
- Effective communication
- Conflict resolution
- Attention to detail
- Relationship building
- Time management
- Confidentiality and discretion
- New teller training
References
References available upon request.
Timeline
Accounts Manager
Ron Carroll State Farm
2025.07 - Current
Accounts Manager
Harold Cochran State Farm
2020.11 - 2025.07
Assistant Manager, Customer Service
Regional Finance
2015.11 - 2020.11
Central High of Coosa County