Dawn Owings
Enfield,CT
Summary
Detail-oriented administrative professional with a strong background in customer relationship management and problem-solving. Expertise in maintaining precise records and enhancing service quality, leading to improved customer retention and operational productivity. Just relocated to Connecticut and will be residing here.
Overview
23
23
years of professional experience
Work History
Service Advisor/Office Manager
DMJ Services, Inc.
La Junta, Colorado
05.2021 - 07.2026
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services, increasing customer satisfaction and driving sales.
- Managed office inventory and placed new supply orders.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted customers with inquiries and service selections at DMJ Services, Inc.
- Streamlined workflow processes to enhance overall service efficiency at DMJ Services, Inc.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Coded and entered daily invoices with in-house accounting software.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Conducted test drives before and after repair services.
Service Advisor
Perkins CDJR
La Junta, Colorado
11.2016 - 05.2021
- Coordinated communication between technicians and customers regarding service updates.
- Managed customer records using dealership management software effectively.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Upsold additional products or services to enhance customer purchases.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Ophthalmic Tech – Full-Time
Vitreo Retinal Associates, P.A.
Gainesville, Florida
07.2013 - 10.2016
- Measure visual acuity, including but not limited to near, distance, pinhole or dynamic visual acuities.
- Assist retinal surgeons in injection, cryotherapy and laser procedures
- Conduct Amsler Grid testing to measure central visual field used in the early diagnosis of macular degeneration, glaucoma or other eye diseases.
- Perform fluorescein angiography of the eye.
- Administer eye drops to patients according to physician instructions.
- Escort patients to examination rooms and prepare them for their visit with the physician.
- Clean and sterilize instruments using an autoclave and properly dispose of contaminated supplies
- Prepared patients and administered basic eye exam tests.
- Monitored pupils and visual acuity to assess patient condition.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Communicated with patients to obtain and document medical histories.
- Conducted tonometry or tonography tests to measure intraocular pressure.
Service Writer – Full-Time
Berterra Dodge
Westfield, Massachusetts
11.2012 - 01.2013
- Advised needed repairs and maintenance to customers concerning their vehicles.
- Coordinated customer appointments based on technician availability. for customers based on technician availability.
- Answered multi-line phone and scheduled appointments.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Submitted warranty work to Chrysler.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Assisted technicians in locating parts from vendors for specific jobs.
- Processed payments for completed services using cash register or point-of-sale systems.
Healthcare Admissions – Full-Time
Freedom Plaza Care Center
Peoria, Arizona
01.2006 - 07.2012
- Conducted tours of our facility to potential residents and their families while explaining the benefits and amenities of our community.
- Authorized legal and corporate documentation upon admission.
- Communicated frequently with hospitals, families and vendors.
- Coordinated transportation to our facility with hospital social workers.
- Established and maintained a rapport with residents, families, case managers and physicians.
- Coordinated with other health related agencies and organizations in community activities.
- Achieved departmental goals and objectives by instituting new processes and standards for patient care.
- Participated in unit based quality assurance program.
- Proposed and implemented ideas to improve team collaboration and achieve better outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Admissions Assistant – Full-Time
Desert Cove Nursing Center
Chandler, Arizona
01.2004 - 01.2006
- Assisted the Director of Admissions in the admitting process.
- Assisted families with admissions process and documentation requirements.
- Communicated frequently with families, hospitals, case managers, social workers and physicians.
- Conducted tours of our facility to potential residents and their families while explaining the benefits and amenities of our facility.
- Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
- Prepared and distributed admissions materials such as brochures, pamphlets, applications.
Education
High School Diploma -
Windsor Locks High School
Windsor Locks, Connecticut06-1991
Skills
- Customer service and support
- Sales/Marketing
- Inventory management
- Quality assurance
- Problem solving
- Repair estimation
- Invoice preparation
- Attention to detail
- Strong work ethic
- Computer skills
- Warranty claims process management
- Goal-oriented mindset
- Service scheduling
- Multitasking and prioritization
- Team player mentality
Timeline
Service Advisor/Office Manager
DMJ Services, Inc.
05.2021 - 07.2026
Service Advisor
Perkins CDJR
11.2016 - 05.2021
Ophthalmic Tech – Full-Time
Vitreo Retinal Associates, P.A.
07.2013 - 10.2016
Service Writer – Full-Time
Berterra Dodge
11.2012 - 01.2013
Healthcare Admissions – Full-Time
Freedom Plaza Care Center
01.2006 - 07.2012
Admissions Assistant – Full-Time
Desert Cove Nursing Center
01.2004 - 01.2006
High School Diploma -
Windsor Locks High School