Dawn Pandorf
Woodbridge,NJ
Summary
Detail-oriented Patient Coordinator with 11 years of experience in surgical scheduling and patient education. Managed complex logistical arrangements and insurance verifications to optimize patient flow and satisfaction. Fostered strong patient relationships, boosting repeat visits. Maintained documentation and adhered to HIPAA regulations, poised to enhance operational efficiency as a Remote Booking & Scheduling Specialist.
Overview
21
21
years of professional experience
Work History
Patient Coordinator
The Peer Group
Florham Park
03.2023 - Current
- Facilitated cosmetic consultations by effectively coordinating with surgeons, aesthetic providers, and external partners.
- Developed customized treatment plans in collaboration with providers, presenting cost estimates, financing options, and procedure timelines clearly to patients.
- Coordinated non-surgical cosmetic services, such as injectables and skincare treatments, ensuring alignment with surgical offerings.
- Provided comprehensive patient education regarding procedures, instructions, and expectations.
- Scheduled consultations, surgeries, and follow-up appointments with precision.
- Collected payments and facilitated financing discussions, ensuring patients understood their treatment costs.
- Prepared and reviewed financial estimates to ensure transparency for patients.
- Cultivated long-term patient relationships, leading to increased repeat services and referrals through personalized care.
- Communicated with referring providers to manage scheduling and completion of surgeries efficiently.
- Obtained reports from primary care doctors, cardiologists, and other specialists, ensuring timely faxing to appropriate facilities.
- Demonstrated adaptability to unexpected changes, ensuring all responsibilities are met during absences or increased patient volumes.
- Assumed various responsibilities to enhance workflow efficiency.
Surgical Coordinator
Manhattan Face and Eye
Manhattan
11.2022 - 12.2023
- Managed surgical schedules for physicians, efficiently coordinating with hospitals and outpatient facilities to optimize patient flow.
- Supported patients through pre- and post-operative education, enhancing their understanding and comfort.
- Coordinated insurance authorizations and verified eligibility to support seamless surgical logistics and patient care.
- Documented surgical details in EMR systems, ensuring timely communication with patients and staff.
- Collaborated with multidisciplinary teams to improve scheduling efficiency and enhance overall patient care.
Oculoplastic Surgical Coordinator
The Eye Care and Surgery Center
Westfield
04.2018 - 11.2022
- Coordinated surgical scheduling, pre-operative testing, and insurance pre-authorizations, ensuring seamless patient experience.
- Managed patient charts and documentation, facilitating timely follow-up communications to enhance patient satisfaction.
- Managed patient charts and documentation, overseeing follow-up communications effectively.
- Ensured compliance with policies, upholding patient confidentiality and fostering trust in care delivery.
Surgical Coordinator
NJ Urologic Institute
Eatontown
01.2016 - 04.2018
- Scheduled procedures across office, surgical center, and hospital settings, optimizing logistical arrangements to ensure timely and efficient patient flow.
- Coordinated pre-operative testing, insurance authorizations, and patient education, improving patient understanding and preparedness for surgery.
- Scheduled procedures across office, surgical center, and hospital settings, optimizing logistical arrangements.
- Supported clinical staff by maintaining a safe and organized patient environment, facilitating seamless operations and enhancing overall care.
Licensed Realtor
All Towne Realty
Colonia
05.2005 - 08.2011
- Facilitated annual property sales of $1M while cultivating network of contractors, mortgage brokers, and legal professionals.
- Guided clients through property buying and selling processes.
- Researched local market trends to provide accurate property valuations.
- Developed marketing strategies to promote listings effectively.
Education
Some College Coursework Completed -
Skills
- Surgical coordination
- Cosmetic coordination
- Insurance Verification
- ICD-10 Coding
- Medical Scheduling
- Scheduling
- Patient support
- Patient Engagement
- Patient Outreach
- Epic
- Meridian
- Athena
- Medics Cloud
- Nextech
- Record Keeping
- Time Management
- Multitasking
- HIPAA Certified
- Office administration
- Customer Service
- Time Management
Personal Information
Title: Booking & Scheduling Specialist
Timeline
Patient Coordinator
The Peer Group
03.2023 - Current
Surgical Coordinator
Manhattan Face and Eye
11.2022 - 12.2023
Oculoplastic Surgical Coordinator
The Eye Care and Surgery Center
04.2018 - 11.2022
Surgical Coordinator
NJ Urologic Institute
01.2016 - 04.2018
Licensed Realtor
All Towne Realty
05.2005 - 08.2011