QuickBooks Certification
Dawn Patton
Exeter,Ca
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10+ years background maintaining customer satisfaction and contributing to company success.Demonstrated strengths in customer service, time management, and multi tasker under pressure. Proficient in Excel, Outlook, Word and Office Suite.
Overview
14
14
years of professional experience
Work History
Customer Service Manager/Business Owner
Dawn's Professional Home Cleaning Service
Exeter, California
01.2015 - Current
- Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets
- Set staff schedules and delegated assignments in anticipation of expected demands
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
Assistant Payroll Clerk Remote
Coastal Payroll
Visalia, California
02.2018 - 01.2020
- Processed statements of earnings, deductions and maintained payroll for 50+ employees
- Kept accurate records of commissions, PTO and sick leave
- Oversaw internal controls, setting up systems and enforcing policies to keep operations fully compliant with applicable regulations
- Supervised the preparation and submission of corporate tax returns at the state and federal level.
Administrative Office Manager
Advanced Auto & Smog
Visalia, California
11.2010 - 01.2013
- Greeted visitors, responded to general questions, and directed callers to proper location
- Distributed invoices, updated accounts, and entered new information into customer relationship management system.
- Supported company operations and enhanced productivity by maintaining seamless and well-organized office systems
- Prepared monthly financial statements for review as well as reconciled bank statements.
Territory Sales Representative
CK Salon Solutions
Las Vegas, Nevada
06.2008 - 11.2010
- Expanded sales opportunities through on-site demonstrations and training classes
- Sustained consistent territory revenue by developing long-term customer relationships built on trust and exceptional customer service
- Contributed to event marketing, sales and brand promotion.
Education
High School Diploma -
Lindsay Senior High School
Lindsay, CASkills
Customer Relationship Management Software (CRM)
Customer Relations
Microsoft Outlook, Word and Excel
Budgeting and reporting
Exceptional telephone etiquette
Exceptional interpersonal communication
Effective workflow management
Excellent time management skills
Effective problem solver
Training and mentoring
Complaint resolution
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Assistant Payroll Clerk Remote
Coastal Payroll
02.2018 - 01.2020
Customer Service Manager/Business Owner
Dawn's Professional Home Cleaning Service
01.2015 - Current
Administrative Office Manager
Advanced Auto & Smog
11.2010 - 01.2013
Territory Sales Representative
CK Salon Solutions
06.2008 - 11.2010
High School Diploma -
Lindsay Senior High School