Dawn Patton
Exeter,CA
Summary
Customer service representative with 5+ years of experience in customer retention, claims adjudication and 2 years of experience in virtual customer service. Excited to bring my proven skills and customer enthusiasm to the claims team at the Cigna Group.
Overview
11
11
years of professional experience
Work History
Customer Service
Dawn's Professional Home Cleaning Service
01.2015 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Payroll Specialist Remote
Coastal Payroll
02.2018 - 06.2020
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Provided customer service to employees regarding payroll inquiries and issues.
- Created new hire and termination documents for payroll.
- Generated reports to track employee time and attendance.
- Tracked employee vacation, sick and personal time.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
Office Manager
Advanced Auto & Smog
11.2011 - 01.2014
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Delivered performance reviews, recommending additional training or advancements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Diploma - General Education
Lindsay Senior High School
Lindsay, CA06.1986
Skills
- Billing support
- Chat/Text support
- Inbound support
- KPI's
- Claims Processing
Additional Information
May 2013 - August 2020
Seasonal contract with Department of Agriculture. Contract was terminated due to the pandemic.
Timeline
Payroll Specialist Remote
Coastal Payroll
02.2018 - 06.2020
Customer Service
Dawn's Professional Home Cleaning Service
01.2015 - Current
Office Manager
Advanced Auto & Smog
11.2011 - 01.2014
Diploma - General Education
Lindsay Senior High School
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