Dawn Petersen
Denver ,Colorado - CO
Summary
Dynamic Public Safety/Animal Protection Officer with a proven track record enhancing safety protocols and compliance. Well-versed in incident management and effective communication, I successfully conducted detailed investigations and trained staff, significantly improving preparedness and response strategies. Committed to fostering collaboration across agencies to ensure community safety and animal welfare.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Public Safety/Animal Protection Officer
Government/County Employee
Denver, CO
09.2021 - Current
- Enhanced public safety and animal welfare through the successful development and implementation of safety protocols.
- Improved safety and compliance measures by performing comprehensive risk assessments to identify vulnerabilities.
- Prepared staff for emergencies by providing training on legal procedures and state-mandated protocols.
- Strengthened community relations by educating police recruits at the academy and presenting at local citizen police academy events.
- Optimized response plans for potential incidents by collaborating with various law enforcement agencies.
- Achieved thorough and detailed investigations into animal cruelty and dangerous animal cases.
- Issued warnings and criminal summonses appropriately, delivering impactful courtroom testimony in misdemeanor and felony cases.
- Contributed to animal welfare as a state bureau agent for animal protection.
- Advanced equine training techniques to enhance animal management.
Service Coordinator/Hospitality Professional
Landry's Inc.
Fort Worth
10.2018 - 06.2020
- Streamlined communication between departments, improving response times and operational efficiency.
- Implemented process improvements that reduced service turnaround time and increased team productivity.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Loss Prevention/Safety and Security Manager
Retail Establishments
Chicago, IL
04.2008 - 09.2013
- Achieved enhanced workplace security and compliance through the development and implementation of safety protocols.
- Identified hazards and recommended corrective actions via regular safety audits.
- Elevated staff preparedness by training them on emergency procedures and safety practices.
- Drove the creation and enforcement of security policies in collaboration with management across retail locations.
- Executed surveillance and inventory management successfully.
- Secured criminal suspects through safe apprehension techniques.
- Compiled and preserved evidence along with comprehensive written reports.
- Ensured fire, OSHA, and building compliance through rigorous safety inspections.
Education
Psychology/Criminal Justice
Roosevelt University
Chicago, ILSkills
Investigation techniques
- Workplace safety
- Incident management
Defensive driving
Event security
Technical surveillance
Personal security
Incident management
Asset protection
Investigative skills
Firearms proficiency
Fire alarm systems
Building codes compliance
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking Abilities
Effective communication
Relationship building
Conflict resolution
Incident reporting
Investigation techniques
Certification
Certified State of Colorado Animal Control Officer
Certified State of Colorado Bureau of Animal Protection Agent
Member of the National Animal Control Association
Successful completion of official Law Enforcement Training Academy
Successful completion of official Animal Law Enforcement Training Academy
Attended numerous continuing education coursework in law enforcement and animal welfare topics
Successful completion of law enforcement training pertaining to safety tools such as ASP batons, Taser 10, OC Spray, Bodyworn Cameras, etc.
Successful completion of humane euthanasia coursework/certification.
Timeline
Public Safety/Animal Protection Officer
Government/County Employee
09.2021 - Current
Service Coordinator/Hospitality Professional
Landry's Inc.
10.2018 - 06.2020
Loss Prevention/Safety and Security Manager
Retail Establishments
04.2008 - 09.2013
Psychology/Criminal Justice
Roosevelt University