Dawn Plummer
Sebastian,Florida
Summary
Results-driven Kitchen Manager with expertise in inventory management and food safety. Proven ability to enhance dining experiences through effective team collaboration and training.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Kitchen Manager /Restaurant Server
Hen House Eatery
11.2025 - Current
- Managed kitchen staff schedules to ensure optimal coverage and efficiency.
- Oversaw daily food preparation processes to maintain quality and consistency.
- Implemented inventory management practices to reduce waste and control costs.
- Trained new team members on food safety protocols and kitchen procedures.
- Coordinated with front-of-house staff to ensure seamless service delivery.
- Monitored equipment maintenance needs to prevent downtime and enhance productivity.
- Enforced health regulations and standards to ensure a safe dining environment.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records. v
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed cash register operations, processing payments accurately and efficiently.
- Trained new servers on restaurant protocols and best practices for customer engagement.
- Maintained cleanliness and organization of dining area to uphold health and safety standards.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server/ Carryout Specialist
Bob Evans Restaurant
06.2015 - 11.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to maintain timely and accurate food delivery.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Mentored junior staff on best practices in food safety and sanitation standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Science - Crime Scene Technology
Eastern Florida State College
Cocoa, FL12-2008
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
Certification
ServSafe Food Manager Certification
Timeline
Kitchen Manager /Restaurant Server
Hen House Eatery
11.2025 - Current
Server/ Carryout Specialist
Bob Evans Restaurant
06.2015 - 11.2025
Associate of Science - Crime Scene Technology
Eastern Florida State College