Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Dawn Pope

Bronx,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

Hale And Hearty Soups
Ny, NY
07.2014 - 06.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Evaluated report data to proactively adjust and enhance operations.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Server

Atria Senior Living
Bronx, New York
03.2006 - 06.2014
  • Cultivated warm relationships with residents.
  • Explained menu items and suggested appropriate options for food allergy/dietary concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies.
  • Attended quarterly Q.E meetings.
  • Participated in monthly In-Services.

Shift Supervisor

SUBWAY®Restaurants
Bronx, NY
06.2002 - 02.2005
  • Completed store closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

George Wingate High School
Brooklyn, NY

Skills

  • Cash Management
  • Performance Tracking and Evaluations
  • Strategic Planning
  • Administration and Reporting
  • Issue and Conflict Resolution
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Staff Management
  • Managing Terminations
  • Managing Employee Relations
  • Employee Coaching and Motivation
  • Food and Beverage Management
  • Supplier Relations
  • Managing Files and Records
  • Overseeing Employees
  • Reducing Waste
  • P&L Oversight

Certification

  • Food Handlers Certificate (NYDOH)

Timeline

Manager

Hale And Hearty Soups
07.2014 - 06.2022

Server

Atria Senior Living
03.2006 - 06.2014

Shift Supervisor

SUBWAY®Restaurants
06.2002 - 02.2005

High School Diploma -

George Wingate High School

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Dawn Pope