Dawn Powell
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CMD Group
Baltimore
07.2018 - 04.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
Server
Golden Corral
07.2012 - 08.2016
- Greeted customers as they entered the restaurant
- Provided excellent customer service to all customers
- Refilled drinks and delivered special food plates
- Prepared and served small food items
- Maintained a clean and safe environment for the customers and staff
- Cleaned and prepared the restaurant and kitchen for the next morning.
Education
Associates Degree - Culinary Arts
Frederick Community College
Frederick, MD01.2018
Skills
- Excellent team member
- Excellent written communication skills
- Hardworking and motivated worker
- Detail-oriented and organized
- Great human relations skills
- Can type 48 wpm w/ high accuracy
References
Mariah Figueroa, 240-460-2946
Emily Lian, emily477@gmail.com, 240-315-4029
Timeline
Customer Service Representative
CMD Group
07.2018 - 04.2023
Server
Golden Corral
07.2012 - 08.2016
Associates Degree - Culinary Arts
Frederick Community College