Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dawn Powell

Baltimore,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

CMD Group
07.2018 - 04.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.

Server

Golden Corral
07.2012 - 08.2016
  • Greeted customers as they entered the restaurant
  • Provided excellent customer service to all customers
  • Refilled drinks and delivered special food plates
  • Prepared and served small food items
  • Maintained a clean and safe environment for the customers and staff
  • Cleaned and prepared the restaurant and kitchen for the next morning.

Education

Associates Degree - Culinary Arts

Frederick Community College
Frederick, MD
01.2018

Skills

  • Excellent team member
  • Excellent written communication skills
  • Hardworking and motivated worker
  • Detail-oriented and organized
  • Great human relations skills
  • Can type 48 wpm w/ high accuracy

References

Mariah Figueroa, 240-460-2946

Emily Lian, emily477@gmail.com, 240-315-4029

Timeline

Customer Service Representative

CMD Group
07.2018 - 04.2023

Server

Golden Corral
07.2012 - 08.2016

Associates Degree - Culinary Arts

Frederick Community College

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Dawn Powell