DAWN RACHELLE COLEMAN
Philadelphia,PA
Summary
Self-directed and resourceful Chief of Staff with five years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment.
Overview
22
22
years of professional experience
Work History
Chief of Staff
Graduate Philadelphia
01.2021 - Current
- Serve as strategic advisor to the CEO, aligning cross-functional teams and initiatives to drive organizational priorities and efficiency.
- Lead strategic planning and execution to advance equity in adult postsecondary access and completion across the Greater Philadelphia region.
- Oversee internal operations, including board engagement, internal communications, and performance tracking.
- Spearhead data-driven decision-making by managing key metrics, impact evaluations, and grant reporting.
- Cultivate a culture of collaboration, continuous improvement, and staff development aligned with mission outcomes.
Medical Assistant
Judy Madrigal and Associates for Dr. William Hopkins
11.2014 - 12.2020
- Assisted with complex pain management procedures under fluoroscopy, ensuring sterile field compliance and c-arm operation.
- Supported patient navigation of insurance and prescription processes, including prior authorizations.
- Performed clinical duties: recording vitals, preparing specimens, maintaining exam rooms, and managing intrathecal pump refill schedules.
- Managed supply orders and compliance with DEA regulations and clinic safety procedures.
- Delivered high-level customer service in a fast-paced medical setting, earning the trust of a senior physician.
Administrative Assistant / Receptionist
Office Team (Various Clients)
04.2012 - 11.2014
- Provided executive-level administrative support to clients including Cisco, Netflix, and LG Display America.
- Handled high-volume call routing (80-90 calls a day), visitor management, mail distribution, and facility scheduling.
- Managed clerical functions including data entry, document preparation, and records organization.
- Delivered exceptional front-desk service across multiple corporate environments, ensuring professionalism and responsiveness.
- Assisted with special projects, event coordination, and cross-departmental communication.
Front Desk Coordinator / Medical Assistant
San Jose Medical Group & O’Connor Hospital
06.2004 - 09.2010
- Scheduled and registered patients for imaging procedures, including X-rays, MRIs, and ultrasounds.
- Processed and managed radiology films and integrated records into EMR systems.
- Educated patients about diagnostic imaging procedures and provided support throughout exams.
- Billed insurance providers and patients; maintained scheduling volume of 60–80 appointments per day.
- Assisted in acute care environments, supporting physicians and technicians during exams and treatments.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Education
Certificate - Human Resource Management
Community College of Philadelphia
Philadelphia, PA01.2021
Medical Assisting Certificate -
Boston Reed
Santa Clara, CA01.2006
High School Diploma -
Willow Glen
San Jose01.2004
Skills
- Strategic Planning & Execution
- Cross-functional Team Leadership
- Stakeholder Engagement
- Operations Management
- EMR & Healthcare Admin Systems
- Customer Service & Patient Relations
- Event & Calendar Management
- Microsoft Office Suite, Excel, and Data Entry
- Workforce planning
- Collaborative mindset
- Scheduling and calendar management
- Change management
- Problem-solving abilities
Timeline
Chief of Staff
Graduate Philadelphia
01.2021 - Current
Medical Assistant
Judy Madrigal and Associates for Dr. William Hopkins
11.2014 - 12.2020
Administrative Assistant / Receptionist
Office Team (Various Clients)
04.2012 - 11.2014
Front Desk Coordinator / Medical Assistant
San Jose Medical Group & O’Connor Hospital
06.2004 - 09.2010
Certificate - Human Resource Management
Community College of Philadelphia
Medical Assisting Certificate -
Boston Reed
High School Diploma -
Willow Glen