Dawn Rambo
New Port Richey,United States
Summary
Dynamic food service professional with extensive experience at Circle K, excelling in safety regulations and customer service. Proven track record in enhancing customer satisfaction and training staff to uphold quality assurance standards. Skilled in POS system operations and adept at resolving customer complaints, ensuring a welcoming environment for all patrons.
Overview
2021
2021
years of professional experience
Work History
Food Service Supervisor
Circle K
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices in food preparation and customer service standards.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Customer Service Associate
Wawa
01.2015 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Shift Manager
Burger King
10.2013 - 07.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Customer Service Associate
7-11 Convenience Store
08.2013 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
AA - Accounting
University of Maryland Asian Division
Okinawa Japan01.1996
Bachelor Of Science - Business Management
University of Maryland Asian Division
Okinawa Japan01.1996
Skills
- Safety Regulations
- Quality Assurance
- Customer Service
- POS System Operations
- Verbal Communication
- Customer Complaint Resolution
Timeline
Customer Service Associate
Wawa
01.2015 - 03.2020
Shift Manager
Burger King
10.2013 - 07.2015
Customer Service Associate
7-11 Convenience Store
08.2013 - 05.2014
Food Service Supervisor
Circle K
AA - Accounting
University of Maryland Asian Division
Bachelor Of Science - Business Management
University of Maryland Asian Division
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