Dawn Randall
Camden,NY
Summary
Caring [Job Title] dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Home Health Aide
Home Choice Health Care
07.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided transportation and appointments management.
Laborer
TAB
07.2017 - 11.2017
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
Collections Specialist
Comcast
10.2013 - 09.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counseled debtors on payment options and arranged installment agreements.
Shift Supervisor
Nice N Easy Grocery Shoppes
04.2008 - 09.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Sewing Machine Operator\ Liner
Harden Furniture
09.2004 - 07.2008
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Prevented materials waste by completing accurate measurements and precise cuts.
- Verified quality of completed work against project specifications to assess conformance with targets.
- Supported performance targets by maintaining clean and neat work areas.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
Cashier
Nice N Easy Grocery Shoppes
07.1997 - 09.2004
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Camden High School
Camden, NY07.1997
Skills
- Patient Transportation
- Client Documentation
- Meal Preparation
- Medication Organization
- Behavioral Management
- Care Plan Management
- History Research
- Account Reconciliation
- Issue Investigation
- Payment Posting
- Customer Research
- Outbound Calling
- Client Relations
Timeline
Home Health Aide
Home Choice Health Care
07.2022 - Current
Laborer
TAB
07.2017 - 11.2017
Collections Specialist
Comcast
10.2013 - 09.2015
Shift Supervisor
Nice N Easy Grocery Shoppes
04.2008 - 09.2013
Sewing Machine Operator\ Liner
Harden Furniture
09.2004 - 07.2008
Cashier
Nice N Easy Grocery Shoppes
07.1997 - 09.2004
High School Diploma -
Camden High School
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