DAWN RENEE HYNDMAN
Wintersville,OH
Summary
Compassionate Registered Nurse and Certified Case Manager with over 20 years of diverse experience in acute care and ambulatory settings. Expertise in patient assessment, symptom management, care coordination, and interdisciplinary collaboration enhances support for patients and families navigating advanced illness and care transitions. A steadfast commitment to delivering comfort-focused, patient-centered care prioritizes dignity and quality of life, ensuring tailored support throughout each individual's healthcare journey. Proven ability to foster strong relationships with patients and healthcare teams, facilitating seamless communication and optimal outcomes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
RN Business Project Lead Analyst - Case Management Advisor
Cigna Healthcare
Remote
11.2020 - 04.2026
- Enterprise-level clinical quality role supporting multi-state case management teams serving high-risk populations.
- Supported clinical teams in quality improvement and documentation integrity initiatives across multiple interdisciplinary teams, enhancing adherence to care standards and optimizing patient outcomes
- Reviewed complex cases for chronic and advanced illness to ensure patient-centered care, identifying care gaps and recommending interventions
- Presented data-driven findings and recommendations to leadership and interdisciplinary partners, influencing program design and strategic clinical decisions
- Led mock audits to strengthen clinical confidence and regulatory preparedness, contributing to 100% "green" audit outcomes
- Mentored and coached clinicians managing high-risk populations, fostering consistency in patient-centered care delivery
Nurse Case Manager Specialist
Cigna
11.2007 - 11.2020
- Remote case management role overseeing complex, high-acuity patients across diverse healthcare settings.
- Managed complex, high-acuity cases for patients with advanced illness, coordinating interdisciplinary care and transitions across healthcare settings
- Developed individualized, patient-centered care plans, ensuring alignment with patient goals, evidence-based guidelines, and organizational standards
- Coordinated services with physicians, therapists, social workers, and community resources to optimize outcomes and reduce hospital readmissions
- Provided telephonic education and emotional support, guiding patients and families through chronic and advanced conditions
- Precepted and supported new case managers, ensuring adherence to organizational policies and consistent high-quality outcomes
- Participated in client-facing external audits, demonstrating measurable program impact and reinforcing trust with stakeholders
Office Nurse
Riverside Medical of Ohio
Steubenville, OH
08.2004 - 11.2007
- Primary clinical nurse supporting a high-volume neurology and pain management practice.
- Managed daily operations of a high-volume neurology pain program, supporting approximately 20–30 patients per clinic day
- Administered oral medications, injections, and IV therapies while monitoring for therapeutic response and adverse effects
- Coordinated prescription management, prior authorizations, and follow-up care to ensure continuity of treatment
- Provided individualized patient and family education on chronic pain management plans, medication safety, and symptom monitoring
- Collaborated closely with physicians to adjust treatment plans based on patient response and evolving clinical needs
Emergency & Acute Care RN
Trinity Medical Center
Steubenville, OH
02.1999 - 08.2004
- Staff RN providing direct patient care in emergency, telemetry, and perioperative settings within a community hospital.
- Provided rapid assessment and stabilization for 10–15 patients per shift in a fast-paced emergency department setting
- Handled patients with cardiac, respiratory, trauma, and post-surgical complications, prioritizing high-acuity cases
- Administered IV medications, initiated IV access, and assisted with conscious sedation and emergent procedures
- Monitored telemetry patients with acute cardiac and medical conditions, promptly identifying and escalating clinical changes
- Educated patients and families regarding treatment plans, recovery expectations, and discharge instructions to support safe transitions home
Utilization Management Specialist
Intracorp
Pittsburgh, PA
12.2003 - 03.2004
- Telephonic utilization review and clinical support role within managed care environment.
Radiologic Technologist
Ohio Valley Hospital
Steubenville, OH
06.1992 - 02.1999
- Diagnostic imaging role performing general and portable radiographic procedures.
Education
Diploma Registered Nursing -
Trinity School of Nursing
Steubenville, OhioAssociate Degree Radiologic Technology - undefined
Jefferson Community College
Steubenville, OhioSkills
- Clinical & Hospice Care: Patient assessment, symptom management, pain management, IV/medication administration, comfort-focused care Care Coordination: Individualized care planning, interdisciplinary collaboration, transitions of care, family education/support
- Communication & Advocacy: Compassionate patient/family communication, end-of-life support, crisis response Quality & Documentation: Chart review, regulatory compliance, audit readiness, performance improvement
- Technical: Data interpretation, Microsoft Office, remote care coordination platforms
Certification
- Registered Nurse - Ohio
- Certified Case Manager (CCM)
Timeline
RN Business Project Lead Analyst - Case Management Advisor
Cigna Healthcare
11.2020 - 04.2026
Nurse Case Manager Specialist
Cigna
11.2007 - 11.2020
Office Nurse
Riverside Medical of Ohio
08.2004 - 11.2007
Utilization Management Specialist
Intracorp
12.2003 - 03.2004
Emergency & Acute Care RN
Trinity Medical Center
02.1999 - 08.2004
Radiologic Technologist
Ohio Valley Hospital
06.1992 - 02.1999
Associate Degree Radiologic Technology - undefined
Jefferson Community College
Diploma Registered Nursing -
Trinity School of Nursing