Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dawn Richard

Vancouver,WA

Summary

Dynamic professional with a robust background in healthcare management, notably at Legacy Health, where I enhanced operational workflows and team productivity. Skilled in MS Office and relationship building, I successfully managed projects and improved patient satisfaction. My strategic planning and staff management abilities led to significant process optimizations and a positive work environment. Knowledgeable in Team management with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.

Overview

16
16
years of professional experience

Work History

MA Oncology / Virtual Visit Coordinator BH

Legacy Health
11.2021 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

COVID-19 Vaccinator

Oregen Health Authority/ Nurse Finders Contract
04.2021 - 10.2021
  • Administered vaccinations via intramuscular injection and completed proper documentation.
  • Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
  • Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
  • Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.

Covid Test Site Coordinator

Peace Health
08.2020 - 05.2021
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
  • Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.

MA/ Work Flow Mangement

Vancouver Clinic
04.2018 - 03.2020
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Clinic Supervisor

Legacy Health
11.2008 - 12.2017
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Promoted a positive work environment by addressing employee grievances promptly and fairly.
  • Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
New Hampshire
10-2024

Skills

  • Customer Service
  • MS Office
  • Document Management
  • Project Support
  • Staff Management
  • Strategic Planning
  • Work Planning and Prioritization
  • Relationship Building
  • Project Coordination

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 23 staff members.

Timeline

MA Oncology / Virtual Visit Coordinator BH

Legacy Health
11.2021 - Current

COVID-19 Vaccinator

Oregen Health Authority/ Nurse Finders Contract
04.2021 - 10.2021

Covid Test Site Coordinator

Peace Health
08.2020 - 05.2021

MA/ Work Flow Mangement

Vancouver Clinic
04.2018 - 03.2020

Clinic Supervisor

Legacy Health
11.2008 - 12.2017

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

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Dawn Richard