Dawn Richardson
Peoria,AZ
Summary
Confident and energetic virtual customer service representative passionate about serving customers showcasing 30+. I thrive in a challenging and fast-paced environment. I can interact freely with customers and resolve issues quickly; I also work well with others. I am looking for a rewarding position where I can serve customers. Seeking full-time remote employment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Bakkt
2023.09 - Current
- Assist customers with order placement for Gift Cards, Merchandise, and Apple products
- Troubleshoot issues that arise for existing orders
- I.e
- Item not delivered, item arrived damaged, etc
- Educate customers on website functionality to increase the online adoption rate.
Customer Service Representative
Valor Global
2023.03 - 2023.09
- Assisted with client applications for social services programs such as Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid
- Relayed to customers determination of a completed application of approved or denied.
Elementary School Teacher
Educational Services Inc
2022.10 - 2022.12
- Administer test
- Teach students audiences in a variety of academic subjects
- Present and reinforces learning concepts within a specified subject or subject area.
Unemployed
2021.12 - 2022.08
Command Center Specialist
Language Line Solutions
2012.01 - 2021.12
- Developed ability to work in a fast-paced atmosphere
- Maintained excellent customer relations and developed customer rapport
- Maintained a record-keeping procedure without error
- Maintained, and scheduled interpreter staff time off through a language designated calendar
- Diplomatically resolved customers’ complaints on an as-needed basis
- Ability to follow instructions well and make decisions with no supervision.
Education
Bachelor of Arts - Human Development
California State University Monterey Bay
Monterey, CA05.2020
Associate of Arts - Elementary Education
Hartnell College
Salinas, CA06.2018
High School Diploma -
Monterey High School
Monterey, CA06.1985
Skills
- Computer Proficiency
- Phone Demeanor
- Customer Service
- Problem-solving abilities
- Team Management
- Active Listening
- Communication
- Teamwork
- Critical Thinking
- Leadership
- Work Ethic
- Attention to Detail
- Interpersonal Skills
References
Furnished upon request
Timeline
Customer Service Representative
Bakkt
2023.09 - Current
Customer Service Representative
Valor Global
2023.03 - 2023.09
Elementary School Teacher
Educational Services Inc
2022.10 - 2022.12
Unemployed
2021.12 - 2022.08
Command Center Specialist
Language Line Solutions
2012.01 - 2021.12
Bachelor of Arts - Human Development
California State University Monterey Bay
Associate of Arts - Elementary Education
Hartnell College
High School Diploma -
Monterey High School
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