Dawn Robinson

• Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Listened to customer needs and desires to identify and recommend optimal products.
• Enhanced store reputation through effective communication and relationship-building with clients.

Stepped down from management due to mother being ill

• Accomplished multiple tasks within established timeframes.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Cross-trained existing employees to maximize team agility and performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Defined clear targets and objectives and communicated to other team members.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased sales through effective merchandising strategies and targeted promotions.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Listened to customer needs and desires to identify and recommend optimal products.
• Enhanced store reputation through effective communication and relationship-building with clients.
• Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Established internal audit procedures to validate and improve accuracy of financial reporting.