Dawn Rogers
Mount Pleasant,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Member Services Specialist
Sam's Club
12.2021 - Current
- Demonstrates legendary customer service
- Maintains customer satisfaction by addressing customers needs and resolving concerns and issues.
- Answers constant flow of customer calls with minimal wait times.
- Effectively communicates promotions and membership details to new and existing members.
- Successful in training new associates on company procedures, policies, technology and company expectations.
- Able to assist members with, memberships, returns, exchanges and payments according to company's policies.
- Promotes all Sam's Club products and services
- Exceeds company expectations with: New Memberships, Credit Card Applications and New Scan N Go users by doubling minimum expectations
- Communicates efficiently with managers and co-workers to maintain legendary customer service and meet company expectations.
Cashier/Service Desk
Walmart
11.2016 - 12.2021
- Welcomed customers and helped determine their needs
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible schedule and different positions meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Efficient with: Returns, Money Orders and Transfers and Monograms
- Performed all closing duties including: Cleaning, accounting and proper handling of returned products and products for claims department.
Sales Associate
Walmart
10.2011 - 01.2012
- Greeted customers promptly responded to customer needs.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Assisted customers in locating specific items quickly, optimizing their shopping experience.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Maintained 6 or more Fitting Rooms and Call Center
- Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Monitored customers for signs of theft.
Cashier/Hostess
Bay Mills Indian Community
05.2008 - 11.2008
- Greeted customers entering casino and responded promptly to customer needs.
- Increased restaurant efficiency by: organized host stand, including menus, reservation logs, and seating charts.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Operated Cashier Procedures by handling: cash, check, credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Supported multiple servers, food runners, and bussers with keeping dining area ready for every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked effectively in fast-paced environments.
Skills
Customer service expertise
Up-selling strategies
Teamwork and Collaboration
Calm and Professional Under Pressure
Complaint Handling
Understanding Customer Needs
Problem Resolution
Customer Relations
Money handling abilities
Quality Control
Professional telephone demeanor
Customer Data Confidentiality
Timeline
Member Services Specialist
Sam's Club
12.2021 - Current
Cashier/Service Desk
Walmart
11.2016 - 12.2021
Sales Associate
Walmart
10.2011 - 01.2012
Cashier/Hostess
Bay Mills Indian Community
05.2008 - 11.2008