Dawn Roney
Cedar Rapids
Summary
Excelled in problem-solving and maintaining patient confidentiality, leading to streamlined operations and improved treatment outcomes. Demonstrated exceptional customer service, ensuring high satisfaction levels.
Versatile professional serves as first point of contact for patients by handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with Epic and coupled with thorough knowledge of medical terminology. Committed to providing personalized service.
Overview
12
12
years of professional experience
Work History
Nursing Unit Clerk
University of Iowa Healthcare
01.2022 - Current
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Answered telephone calls answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
Assistant Head Housekeeper
The Hotel at Kirkwood Center
02.2013 - 04.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Communicated repair needs to maintenance staff.
- Changed bed linens and collected soiled linens for cleaning.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Placed orders for housekeeping supplies and guest toiletries.
Cashier
Kwik Star
10.2018 - 08.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Leader
ABM Industries
04.2018 - 10.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Certificate - Medical Office Professional
Kirkwood Community College
Cedar Rapids, IA12.2022
Fashion Merchandise And Management
Desmoines Area Community College
Ankeny, IA05.1994
Diploma -
Ames High School
Ames, Ia05.1992
Skills
- Patient confidentiality
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Nursing Unit Clerk
University of Iowa Healthcare
01.2022 - Current
Cashier
Kwik Star
10.2018 - 08.2022
Team Leader
ABM Industries
04.2018 - 10.2018
Assistant Head Housekeeper
The Hotel at Kirkwood Center
02.2013 - 04.2018
Certificate - Medical Office Professional
Kirkwood Community College
Fashion Merchandise And Management
Desmoines Area Community College
Diploma -
Ames High School
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