Dawn Schick
Lansing,IL
Summary
Accomplished Customer Service Representative with over 30 years of experience, including a pivotal role at Executive Mailing Services, LLC. Expert in problem-solving and data entry, I excel in high-stress situations, effectively resolving customer complaints and boosting loyalty. Proficient in Microsoft Outlook, my approach has consistently led to satisfactory resolutions and repeat business.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Executive Mailing Services, LLC
11.2002 - Current
- Processed clients job matrices, prepared them for Data Processing CSRs.
- Created factory job tickets from the matrices and distributed to proper departments. Plugged in Qualified Postal counts.
- Ran client stock reports to ensure all was in.
- Labeled and sent up job insertion sign-off for final approval to run jobs
- Sent EPS postage requests and Invoices for stamps.
- Sent end of job stock inventory reports.
- Managed high-stress deadline jobs effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
HS Diploma - General
John F. Kennedy High School
Chicago, IL06.1987
Skills
- 30 Years Customer Service
- Problem-solving abilities
- Data Entry
- Customer Service
- Computer Proficiency
- Microsoft Outlook
Timeline
Customer Service Representative
Executive Mailing Services, LLC
11.2002 - Current
HS Diploma - General
John F. Kennedy High School
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