MaShana Reliford-Buford
Colorado Springs
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Allied Cash Register
Colorado Springs, CO
04.2022 - 12.2025
- Managed high-volume inbound calls, and directed inquiries to the appropriate department
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Managed customer account issues, improving resolution times through effective communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Home Health Aide
Argus Home Healthcare
Pueblo, CO
10.2021 - 10.2024
- Developed a plan of care for a patient, including a daily routine, diet, exercise, and medication monitoring
- Prepared documents and reports to ensure that all necessary information was included in the patient's records
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Sales Representative
Blue Jay Wireless
Fountain, CO
04.2013 - 05.2014
- Assisted in the development of training materials for onboarding new employees in sales protocols.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted market research to identify new sales opportunities and trends.
Sales and Customer Service Representative
Allied Cash Register and Paper Company
Colorado Springs, CO
06.2002 - 05.2011
- Increased new client acquisition by 20% over six months through targeted cold outreach
- Utilized CRM tools to manage the entire sales cycle, from initial cold call to closing the sale
- Managed high-volume inbound and directed inquiries to the appropriate department
- Trained new staff on customer service protocols and sales techniques, fostering a supportive work environment.
- Resolved customer inquiries and complaints through effective communication and problem-solving strategies.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Developed strong relationships with clients, leading to increased customer satisfaction and loyalty.
Education
Bachelors - Business Management
06-2011
Skills
- 30 years customer service
- Great communication skills
- Great conflict resolution
- Excellent time management skills
- Active listening
- Problem resolution
- Follow-up skills
- Data collection
- Customer relationship management (CRM)
- Recordkeeping strengths
- Account management
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridTimeline
Customer Service Representative - Allied Cash Register
04.2022 - 12.2025
Home Health Aide - Argus Home Healthcare
10.2021 - 10.2024
Sales Representative - Blue Jay Wireless
04.2013 - 05.2014
Sales and Customer Service Representative - Allied Cash Register and Paper Company
06.2002 - 05.2011
University of Phoenix - Bachelors, Business Management