Dawn Seiler
Enola,PA
Summary
After working almost 27 years with the Commonwealth of Pennsylvania, Department of Revenue, I decided to take an early retirement last fall of 2022 when my mother was experiencing some health issues, which have since been resolved. I am looking to gain full-time permanent employment again with the Department and further serve the taxpayers of Pennsylvania.
Overview
27
27
years of professional experience
Work History
Legislative Aide
Commonwealth Of PA, Department Of Revenue
03.2001 - 09.2022
- Identified, researched, tracked and responded to legislative tax inquiries received from the state Senate offices and House of Representatives' offices via phone calls, emails and written correspondence.
- Prioritized tasks to complete on time or ahead of schedule.
- Kept myself apprised of Departmental rules and regulations and of any changes in the tax law to best respond to inquiries coming into the office.
- Maintained a friendly, professional, helpful attitude to gain a strong rapport amongst inter-departmental bureau staff and the legislative offices of Pennsylvania.
Tax Account Collection Technician
Commonwealth Of PA, Department Of Revenue
03.1998 - 03.2001
- Collaborated on collection and dispute resolution issues.
- Entered taxpayer details and notes into the system for interdepartmental access and review.
- Worked with taxpayers to create debt repayment plans based on current financial conditions.
- Listened to taxpayers and negotiated solutions that met Departmental and taxpayer needs.
- Advised taxpayers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Legal Assistant/Secretary
Commonwealth Of PA, Department Of Revenue
10.1995 - 03.1998
- Transcribed via dictation legal documents and letter rulings.
- Obtained signatures from attorneys for legal documents and correspondence sent out to taxpayers of the Commonwealth.
- Diligently edited legal correspondence for grammar and spelling.
- Maintained filing and retrieval systems.
- Filed documents with the Commonwealth Court at times on behalf of attorney.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06-1991
Skills
- External Communications
- Office Operations
- Client Communication
- Departmental Support
- Data Entry (over 110 wpm)
- Interpersonal and Written Communication
- Customer Inquiries
- Service Quality
- Telephone Etiquette
- Client Satisfaction
- Inbound Phone Calls
- Teamwork and Collaboration
- Establishing Effective Relationships
Timeline
Legislative Aide
Commonwealth Of PA, Department Of Revenue
03.2001 - 09.2022
Tax Account Collection Technician
Commonwealth Of PA, Department Of Revenue
03.1998 - 03.2001
Legal Assistant/Secretary
Commonwealth Of PA, Department Of Revenue
10.1995 - 03.1998
High School Diploma -
Cumberland Valley High School