Dawn Helm Skaja
Oak Island,NC
Summary
Detail-oriented professional with exceptional communication skills and a proven track record of effectively managing multiple tasks in fast-paced environments. Recognized for a proactive approach to identifying and addressing issues. Committed to delivering high-quality results while fostering positive relationships with colleagues and clients and always striving for excellence.
Overview
27
27
years of professional experience
Work History
Care Coordinator
Atrium Health/Sanger Heart and Vascular
Charlotte, NC
02.2024 - 11.2025
- Utilized computer programs and followed established guidelines to schedule, update, and cancel appointments.
- Provided excellent customer service to patients and medical staff.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Verified and obtained all authorizations.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Services Specialist
Atrium Health/ Sanger Heart and Vascular
Charlotte, NC
12.2022 - 02.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Implemented electronic health record systems to streamline patient information management.
- Ensured that all patient demographic and insurance information is complete and accurate.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Collected the patients' out-of-pocket financial liability.
Operations Liaison
American Security Mortgage Corporation
Charlotte, NC
02.2021 - 06.2022
- Assisted operations staff with any issues regarding conditions and updates to loan approval.
- Resolved issues for processors, loan officers, and underwriters where data in the AUS system and mortgage system did not match.
- Revised approval for closers if the ratios and cash to close on loan approval did not match the final numbers.
- Managed the pipeline for assigned processors.
- Coached processors through the procedures that needed to be applied in order to resolve issues with both the automated underwriting and mortgage systems.
Mortgage loan Processor
American Security Mortgage Corporation
Charlotte, NC
12.2009 - 02.2021
- Managed a pipeline of conventional, FHA, VA, and USDA loans.
- Reviewed underwriter conditions and communicated outstanding documentation requirements with the loan officer and the borrower.
- Submitted final conditions to the underwriter for clear approval.
- Maintained a high level of customer service by being proactive in communicating with the borrowers, loan officers, underwriters, closers, and attorneys.
- Cleared all processor conditions, and moved the file to the closing department.
- Assisted with any suspense conditions from our investors.
Mortgage Loan Processor II
Fifth Third Bank
Charlotte, NC
07.1998 - 10.2009
- Reviewed the documentation in the file and compared it against the systems for data integrity.
- Made necessary changes to the application and submitted the loan to an automated underwriting system (Loan Prospector, Desktop Underwriter, or GUS).
- Submitted files to the underwriting department.
- Reviewed approval and cleared any prior to closing conditions.
- Served as an intermediary for loan issues with loan officers, and other related departments.
- Assisted other teammates with the training of new products and procedures.
Education
Bachelor of Science - Marketing And Merchandising
University of North Carolina At Greensboro
Greensboro, NC01.1990
Skills
- Skilled in Microsoft Word
- Microsoft Outlook proficiency
- Encompass
- OnBase
- Service excellence
Timeline
Care Coordinator
Atrium Health/Sanger Heart and Vascular
02.2024 - 11.2025
Patient Services Specialist
Atrium Health/ Sanger Heart and Vascular
12.2022 - 02.2024
Operations Liaison
American Security Mortgage Corporation
02.2021 - 06.2022
Mortgage loan Processor
American Security Mortgage Corporation
12.2009 - 02.2021
Mortgage Loan Processor II
Fifth Third Bank
07.1998 - 10.2009
Bachelor of Science - Marketing And Merchandising
University of North Carolina At Greensboro