Dawn S. Menard
Laconia,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
33
33
years of professional experience
Work History
Dispatcher/SME Team Leader
Breezeline
Belmont, NH
01.2015 - Current
- Completed daily, weekly and monthly reports for management.
- Monitor technicians to ensure efficiency by evaluating the pool of jobs to identify any at risk for late arrivals, and optimizing routes to meet customers expectations.
- Work with management to add quota when necessary.
- Trained new staff on dispatch protocols and software systems for streamlined operations.
- Enhanced workflow processes by analyzing dispatch patterns and identifying areas for improvement.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with management to refine operational procedures, improving overall efficiency and performance.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics contributing to the overall success of the department.
- Work on One View tickets
Reservations Agent
Starwood Hotels and Resorts
Fall River, MA
01.2011 - 01.2014
- Make reservations; modify and cancel any existing reservations for guests.
- Answer and solve incoming calls from our guests.
- Enroll new guests into our SPG membership program.
- Assist our guests with information they are requesting.
- April, 2011 – March 2014
Accounts Manager & Sales Administrator
Westminster, Inc.
Atlanta, GA
01.2005 - 01.2009
- Supported and communicated information to two Inside Sales Executives and twenty two Outside Sales groups.
- Answered, forwarded and solved incoming calls for the company.
- Received orders from customers via phone, fax and email.
- Recorded all Outside Sales group orders and any information into our Sales database.
- Participated in a Las Vegas Fundraising Show in January, 2009.
- Created a sales catalog for Toy Fair in two days.
- August, 2005 – February 2009
Sr. Director Assistant
The Home Depot USA, Inc.
Atlanta, GA
01.1993 - 01.2005
- Managed day to day responsibilities for Senior Director (planned and booked itineraries, managed calendar, gathered data, followed up on projects and created presentations).
- Supported and communicated information to eight Regional Safety Managers and Forty-seven District Safety Managers.
- Coordinated and managed multiple priorities and projects in a timely manner.
- Maintained accurate and up to date confidential files.
- March, 2002 – April, 2005
District Assistant
The Home Depot USA, Inc.
12.1997 - 02.2002
- Managed the creation and distribution of various weekly and monthly reports to ensure the Regional Vice President, District Managers and Business partners had the necessary resources to perform their responsibilities.
- Coordinated training classes for Store Managers and associates.
- Attended District Meetings to be a part of district expectations and ensure timely execution of meeting action items.
- Developed excellent partnerships with Store Managers, associates, District Business partners and customers.
- Utilized past experiences as a store associate to effectively prioritize and problem solve District Managers on a day-to-day basis.
Computer Room Supervisor
The Home Depot USA, Inc.
Seekonk, MA and Fayetteville, GA
04.1995 - 11.1997
- Generated reports for Management Staff on a day-to-day basis.
- Trained new computer room associates.
- Maintained all store use electronic equipment.
- Collected and entered all hourly associate time and attendance records.
- Consolidated and sent reports to the District Manager’s office.
- Considered a member of the stores management team, held keys to the store and helped management when needed; great partnerships with store associates and vendors.
- Covered the District Assistants responsibilities while they were out of the office.
Education
High School Diploma -
Somerset High School
Somerset, MASkills
- Time Management
- Building Relationships
- Cross Functional Partnerships
- Demonstrate effective listening skills
- Decision-making
- Active listening
- Attention to detail
- Problem-solving
- Route planning
- Multitasking and organization
- Verbal and written communication
- Teamwork and collaboration
Accomplishments
- Assisted with the Integration of four divisions into one.
- Organized and planned the deployment of fifty Safety Managers who volunteered for Hurricane relief efforts.
- Assumed responsibility of department in absence of supervisor.
Timeline
Dispatcher/SME Team Leader
Breezeline
01.2015 - Current
Reservations Agent
Starwood Hotels and Resorts
01.2011 - 01.2014
Accounts Manager & Sales Administrator
Westminster, Inc.
01.2005 - 01.2009
District Assistant
The Home Depot USA, Inc.
12.1997 - 02.2002
Computer Room Supervisor
The Home Depot USA, Inc.
04.1995 - 11.1997
Sr. Director Assistant
The Home Depot USA, Inc.
01.1993 - 01.2005
High School Diploma -
Somerset High School