Dawn Smith
Lake Charles,Louisiana
Summary
Experienced professional driver Manager dedicated to promoting efficiency, safety, and exceptional customer service. Builds strong relationships with drivers for smooth transportation operations. Skilled in team management and complex problem-solving for dispatching activities. Resourceful multitasker adept at optimizing routes, scheduling deliveries, and prioritizing jobs.
Overview
5
5
years of professional experience
Work History
Driver Manager and Dispatcher
Highway Transport
Lake Charles, Louisiana
08.2020 - Current
- Coordinated inbound and outgoing deliveries.
- Directed staff handling product intake, storage, and distribution.
- Conducted annual driver performance reviews and compiled development plans to help drivers reach and maintain required standards.
- Delivered solutions to caller inquiries
- Monitored driver performance and punctuality
- Ensured all driver credentials remained updated
- Maintained up-to-date unassigned driving log reports
- Verified accuracy of submitted paperwork
- Handled payroll responsibilities for a driver team exceeding 30
- Ensured timely preparation of all necessary paperwork
- Resolved issues using PeopleNet platform
- Facilitated communication between involved parties through email channels
- Identified solutions to rectify unsatisfactory behaviors
Office Administrator
Rescar
Lakota, IA
08.2019 - 08.2020
- Coded vendor invoices for accuracy
- Maintained accurate payroll records
- Developed templates
- Completed DOTD pre-hire documentation
- Oversaw continual updates for manuals related to staff training, tool calibration practices, operational guidelines
- Built strong relationships with customers and vendors
- Drafted memos, letters and documents to enhance communication
- Communicated employee policies and benefits details to job applicants
- Optimized performance objectives with meticulous office maintenance and organization
- Oversaw inventory levels of office supplies
- Oversaw daily administrative functions of office.
Education
High school diploma -
Lake Charles
05.1988
Skills
- Logistics Management
- Proficient in the Microsoft Office suite
- Effective Interpersonal Communication
- Effective Multitasking
- Team Leadership
- Driver Performance Review
- Effective Conflict Resolution
Timeline
Driver Manager and Dispatcher
Highway Transport
08.2020 - Current
Office Administrator
Rescar
08.2019 - 08.2020
High school diploma -
Lake Charles
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