Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Smith

Toms River,NJ

Summary

Dynamic and results-oriented professional with extensive experience at Costco, adept in relationship building and data confidentiality. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem resolution. Skilled in data entry and workload management, consistently boosted efficiency and productivity. Proven track record of fast learning and effective communication, fostering positive client relationships and workplace harmony.

Overview

29
29
years of professional experience

Work History

Hearing Aid Dispenser

Costco
11.1995 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Set up schedules and made appointments.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.

Photo Technician

Costco Wholesale Corp
11.1995 - Current
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Developed and processed film and picture CDs and restored photos using [Software].
  • Provided comprehensive training for new employees.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Increased repeat business through exceptional customer service, including friendly interactions and expert knowledge of products and services.
  • Generated positive word-of-mouth referrals from satisfied customers resulting from consistent delivery of high-quality prints.
  • Reduced customer complaints by addressing issues promptly and offering resolutions that exceeded expectations.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.
  • Set up and calibrated photographic processing equipment for optimal performance.
  • Developed film and produced prints according to customer specifications.

Education

High School Diploma -

Jackson Memorial
Jackson, NJ

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Schedule and calendar management
  • Schedule Coordination
  • Data Confidentiality

Timeline

Hearing Aid Dispenser

Costco
11.1995 - Current

Photo Technician

Costco Wholesale Corp
11.1995 - Current

High School Diploma -

Jackson Memorial

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Dawn Smith