Dawn Smith
Fuquay-Varina,NC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Owner of Thrift Store
Dawns Vintage Thrift
05.2017 - 05.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Representative Customer Service
American Airlines
08.2004 - 02.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
General Manager
Studio Plus Hotels
01.1997 - 01.2000
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Associate of Science - Nursing
University of Mount Olive
Mount Olive, NC08-2025
High School Diploma -
Apex High School
Apex, NC06-1991
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Operations management
- Staff management
- Financial management
Timeline
Owner of Thrift Store
Dawns Vintage Thrift
05.2017 - 05.2023
Sales Representative Customer Service
American Airlines
08.2004 - 02.2012
General Manager
Studio Plus Hotels
01.1997 - 01.2000
Associate of Science - Nursing
University of Mount Olive
High School Diploma -
Apex High School
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