DAWN SMITH MCKAY
Oceanside,NY
Summary
Results-driven healthcare professional with a proven track record of optimizing operational efficiency and improving patient and doctor interactions. Skilled in strategic planning, resource allocation, and policy implementation. Passionate about driving quality care initiatives and fostering collaborative environments to enhance healthcare delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Business Operations Professional
St. Francis Hospital and Heart Center
12.2018 - Current
- Maintained optimal staffing levels for hospitalist services, ensuring efficiency in patient care and staff distribution
- Managed comprehensive payroll operations through Kronos, ensuring accurate compensation for all employees, including salaries, overtime, PTO, and extracurricular or secondary employment across departments
- Enforced compliance measures, resulting in 100% adherence to licensing and credentialing standards for 50+ medical doctors
- Increased efficiency in physician recruitment and onboarding by 50%, streamlining the selection process
- Streamlined CME request processes, reducing processing time by 25%, impacting 50+ physicians
- Fostered strong relationships, serving as the primary contact for staff, physicians, and families, supporting 100+ daily communications
- Directly addressed family inquiries and concerns, ensuring high-standard patient care, impacting over 1000 families annually
- Conducted routine audits, achieving 100% compliance with state and service guidelines for 50+ hospitalists
- Led initiatives contributing to continuous improvement of hospitalist services, increasing patient satisfaction
- Coordinated daily census reports and schedules for hospitalists, managing the efficient workflow of 20+ professionals
- Facilitated timely communication between patients and medical professionals regarding discharge readiness and instructions, ensuring a smooth transition process.
Administrative Specialist in Clinical Operations
St. Francis Hospital and Heart Center
10.2016 - 12.2018
- Patient reception and assistance
- Reconcile over 20 admissions, discharges, and transfer logs
- Update over 20 paper/electronic patient charts
- Monitor patient census to ensure all patients 20+ are accounted for
- Transfer and discharge 10 - 15 patients from the unit
- Manage equipment.
Junior Research Intern
CUNY Pandemic Response Institute
05.2023 - 08.2023
- Presented findings, shaping future workforce initiatives and targeting a 15% increase in recruitment
- Documented shortages, identifying a gap of 25% in the workforce of public health-trained professionals
- Assessed Environmental & Occupational Health, Epi/Biostatisticians, and Community Health workforces, totaling over 300 professionals.
Maternal-Fetal Health Division of Maternal Fetal Medicine - Intern
North Shore LIJ
11.2017 - 01.2018
- Increased patient satisfaction by 15% by enhancing reception, assistance, and customer service.
Transitions of Long Island - Intern
North Shore LIJ
10.2015 - 12.2015
- Achieved top patient satisfaction scores of 95% by assisting and receiving over 100 patients daily.
Education
Master of Public Health - Public Health
CUNY Graduate School of Public Health & Health Policy
New York, NYBachelor of Science in Public Health - Public Health
State University of New York At Old Westbury
Old Westbury, NYAssociate Degree in Applied Science (A.A.S.) -
Nassau Community College
Garden City, NYSkills
- Cultural Competency
- Excel
- Kronos
- Microsoft Word
- Resource Management
- Change Management
- Results-Driven
- Strategic Planner
- Strong Communicator
- Efficient Organizer
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
Certification
- The Art & Science of Communication
- Leadership and Emotional Intelligence
- Managing and Leading People
Personal Information
Title: Healthcare Business Operations Professional
Additional Information
Certificate courses:
1. Leadership and Emotional Intelligence
2. Managing and Leading People
3. The Art and Science of Communication
Timeline
Junior Research Intern
CUNY Pandemic Response Institute
05.2023 - 08.2023
Healthcare Business Operations Professional
St. Francis Hospital and Heart Center
12.2018 - Current
Maternal-Fetal Health Division of Maternal Fetal Medicine - Intern
North Shore LIJ
11.2017 - 01.2018
Administrative Specialist in Clinical Operations
St. Francis Hospital and Heart Center
10.2016 - 12.2018
Transitions of Long Island - Intern
North Shore LIJ
10.2015 - 12.2015
Master of Public Health - Public Health
CUNY Graduate School of Public Health & Health Policy
Bachelor of Science in Public Health - Public Health
State University of New York At Old Westbury
Associate Degree in Applied Science (A.A.S.) -
Nassau Community College
- The Art & Science of Communication
- Leadership and Emotional Intelligence
- Managing and Leading People
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