Dawn Snyder
Toledo,Ohio
Summary
Hardworking Deli Clerk,Food Service Worker,Customer Care Associate with 25+ years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Have the ability to identify and overcome barriers.
Critical thinking, active listening,& Advocacy.
Ability to multitask ,problem solve,& Prioritize.
Overview
25
25
year of professional experience
Work History
Deli Customer Service Clerk
Kroger Grocery Store
Toledo, OH
02.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cashier
Wendy's Restaurant
Toledo, Ohio
09.2021 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Restaurant Kitchen Supervisor /Restaurant Kitchen Supervisor/Trainer
Moe's Southwest Grille
Holland, Ohio
01.2021 - 08.2021
- Monitored food preparation, production and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Medical Billing And Coding. CPCS Certification - Medical Billing And Coding
U.S. Career Institute
Fort Collins, CO07.2023
High School Diploma -
Waite High School
Toledo, OH06.1990
Skills
- Food and Beverage Service
- Collaboration and Teamwork
- Time Management and Prioritization
- Ingredient and Food Preparation
- Handling Complaints
- Adaptability and Flexibility
Additional Information
I'm excited and eager to begin my career in the medical field.
I have patients and understanding of customer needs and I am passionate about helping others to achieve
their goals.
I have basic computer skills and am learning Microsoft Office and Word skills.
Currently enrolled in a Certification Course and studying Medical Billing and Coding.
Timeline
Deli Customer Service Clerk
Kroger Grocery Store
02.2022 - Current
Cashier
Wendy's Restaurant
09.2021 - 12.2021
Restaurant Kitchen Supervisor /Restaurant Kitchen Supervisor/Trainer
Moe's Southwest Grille
01.2021 - 08.2021
Medical Billing And Coding. CPCS Certification - Medical Billing And Coding
U.S. Career Institute
High School Diploma -
Waite High School