Dedicated shift leader with proven expertise in cash handling, operational efficiency, and customer service excellence. Committed to enhancing team productivity through effective training programs and proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Shift Leader
Bruegger's Bagels
Omaha, NE
09.2023 - 10.2025
Managed daily operational activities to enhance service efficiency and maintain product excellence.
Developed and implemented training programs to enhance team members' understanding of customer service standards and operational procedures.
Developed and implemented initiatives aimed at enhancing team productivity and streamlining operational workflows.
Managed inventory levels by strategically placing orders to sustain stock availability and enhance operational efficiency.
Managed resolution of customer inquiries and complaints promptly to maintain high satisfaction rates.
Driver
Door Dash
San Francisco, CA
11.2022 - 09.2025
Facilitated prompt food order deliveries to maintain high levels of customer satisfaction.
Optimized delivery schedules by leveraging GPS technology for precise route navigation and minimizing delays.
Conducted regular inspections and performed essential maintenance to uphold vehicle cleanliness and operational efficiency.
Provided timely updates to customers on order status and delivery to enhance customer experience.
Coordinated multiple deliveries concurrently to uphold safety standards and adhere to organizational policies.
Car Hopper
Sonic Drive-in
Omaha, NE
01.2025 - 03.2025
Facilitated seamless order processing to enhance customer satisfaction and service quality.
Executed regular maintenance and operational checks on drive-in equipment to ensure compliance with safety protocols.
Worked with team members to enhance overall efficiency in order delivery operations.
Developed and delivered comprehensive training programs for new employees to enhance operational efficiency and customer engagement.
Kitchen Crew Member
Casey's
York, NE
09.2022 - 10.2022
Executed food preparation and assembly processes to uphold quality standards and meet customer specifications.
Managed kitchen sanitation and organization to uphold health compliance standards.
Coordinated with team members to streamline operations and improve service delivery during high-demand periods.
Developed and implemented training programs for new staff to ensure adherence to kitchen procedures and safety standards while enhancing food preparation efficiency.