Dawn Summers
Dover
Summary
Detail-oriented professional with expertise in credit evaluation and customer service in the lending industry. Proven ability to solve problems and navigate compliance regulations effectively. Skilled in building strong borrower relationships and streamlining loan processing.
Overview
5
5
years of professional experience
Work History
Document Collection Loan Specialist Remote
Discover Home Loans
Riverwoods
06.2024 - 10.2025
- Reviewed loan applications for accuracy and compliance, minimizing processing delays.
- Evaluated credit reports to assess loan eligibility and associated risks.
- Collaborated with underwriting team to expedite loan processing.
- Assisted clients with mortgage applications and documentation requirements.
- Delivered exceptional customer service throughout loan origination, enhancing borrower relationships.
- Originated loans while supporting senior credit officers with complex applications.
- Maintained current knowledge of mortgage products and industry trends.
- Conducted thorough follow-ups with borrowers during the entire loan process.
Personal Loan Specialist Remote
Discover
Riverwoods
05.2023 - 06.2024
- Conducted credit analyses to determine loan eligibility and ensure compliance with lending criteria.
- Evaluated client financial profiles to recommend optimal loan products based on suitability.
- Educated clients on loan terms, conditions, and repayment options for clarity.
- Delivered prompt responses to client inquiries while resolving issues effectively to foster relationships.
- Prepared accurate loan documents prior to the closing process.
- Developed loan contracts and explained contract terms comprehensively to clients.
- Maintained up-to-date knowledge of laws regulating consumer lending practices.
- Analyzed credit histories to assess eligibility and associated risk factors.
Senior Account Service Representativ Remotee
Discover
Phoenix
11.2021 - 05.2023
- Developed tailored solutions that strengthened client relationships and satisfaction.
- Coordinated internal teams to enhance service delivery and client support.
- Coordinated with internal teams to deliver effective service and support.
- Resolved client issues promptly, upholding high service standards.
- Executed software solutions to process customer orders, accept payments, and update accounts efficiently.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Addressed complex billing disputes between clients and organization swiftly.
- Served as primary contact for maintaining account information and facilitating account openings and closures.
Virtual Customer Service Representative
Amazon
Middletown
10.2020 - 01.2021
- Resolved customer complaints promptly, ensuring positive service experiences and retaining customer loyalty.
- Assisted customers with product inquiries and order issues via phone, email, and chat to enhance customer satisfaction.
- Responded to customer inquiries via telephone, email, and chat with professionalism.
- Educated customers on troubleshooting steps for common technical issues with devices or services.
- Maintained up-to-date knowledge of Amazon products and services to provide effective assistance.
- Educated customers on Amazon services, policies, and promotions to improve their understanding and usage.
- Utilized customer service software to track inquiries and document provided solutions.
Education
Bachelor of Arts - Psychology
Walden University
Minneapolis, MN03-2026
Skills
- Relationship management
- Credit evaluation
- Data analysis
- Problem solving
- Customer service and support
- Communication skills
- Critical thinking
- Financial analysis
- Problem resolution
- Compliance assessment
- Document preparation
- Team collaboration
- Risk evaluation
- Diplomatic communication
- Complaint tracking
- CRM software proficiency
- Payment processing
- Microsoft Office Suite proficiency
- Multitasking and organization
- Stress management
- Microsoft Excel expertise
- Typing proficiency
- Order processing
- Live chat support
- Technical troubleshooting
- Effective communication
- Compliance awareness
- Data entry
Timeline
Document Collection Loan Specialist Remote
Discover Home Loans
06.2024 - 10.2025
Personal Loan Specialist Remote
Discover
05.2023 - 06.2024
Senior Account Service Representativ Remotee
Discover
11.2021 - 05.2023
Virtual Customer Service Representative
Amazon
10.2020 - 01.2021
Bachelor of Arts - Psychology
Walden University