Dawn Taylor Williams
Mount Laurel,NJ
Summary
Proven educator and customer-focused professional with experience in classroom instruction, delivery logistics, and mortgage escrow operations. Skilled in resolving concerns with empathy, managing multiple priorities, and providing consistent support in education, logistics, and financial services environments.
Overview
25
25
years of professional experience
Work History
Delivery Driver
Amazon Flex
08.2022 - Current
- - Delivered packages to residential and corporate locations promptly.
- - Provided professional and courteous customer service during deliveries.
Substitute Teacher
ESS / Source Teachers
07.2017 - Current
- - Managed classrooms and implemented lesson plans for up to 18 students.
- - Built strong rapport with students through encouragement and support.
- - Repeatedly requested by staff for professionalism and reliability.
Paraprofessional Substitute
The Steppingstone Group
01.2022 - 04.2024
- - Supported inclusive classrooms and provided individualized accommodations.
- - Maintained accurate records and collaborated with educators and families.
Escrow Representative
PHH Mortgage
06.2000 - 01.2005
- - Processed escrow accounts and verified check amounts.
- - Answered customer questions regarding balances and payment schedules.
- - Collaborated with tax authorities and insurance companies for disbursements.
- Received 40-60 inbound calls daily resolving pay off and escrow issues.
Education
Camden County College
Blackwood, NJSociology
Virginia State University
Petersburg, VA08.1989
Skills
- Certified substitute teacher
- Effective classroom management
- Client support
- Skilled in utilizing Google Classroom for education
- Effective behavior management
- Skilled in MS Office tools
- Escrow expertise
- Clear communication
- Effective problem resolution
Timeline
Delivery Driver
Amazon Flex
08.2022 - Current
Paraprofessional Substitute
The Steppingstone Group
01.2022 - 04.2024
Substitute Teacher
ESS / Source Teachers
07.2017 - Current
Escrow Representative
PHH Mortgage
06.2000 - 01.2005
Camden County College
Sociology
Virginia State University
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