Open To Work
Karla Murillo
Laredo,US
Work Preference
Summary
Motivated, Certified Substitute Teacher and Certified Teacher Aid dependable education professional seeking a full/part time as a Tutor position. Dedicated to supporting students in achieving academic and personal success by creating a safe, welcoming, and engaging learning environment. Skilled in supporting lesson implementation, maintaining effective classroom management, and building positive relationships with students, families, and staff. Strong communication, organizational, and problem-solving skills, with the ability to adapt quickly, work independently or collaboratively, and provide consistent support to ensure continuity of learning while fostering student growth and success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
PTO Parent Liason
Harmony School Of Innovation
Laredo
08.2025 - Current
- Facilitated communication between parents and school staff to enhance collaboration.
- Cultivated relationships with community members to strengthen school partnerships.
- Implemented initiatives designed to increase parental engagement
- Actively listened to parent feedback and responded accordingly when necessary.
- Trained and coordinated parent volunteers, delivering information on volunteer opportunities within school and community.
- Coordinated volunteer efforts by recruiting and assigning volunteers for various projects.
Parent Volunteer
Harmony School of Innovation
Laredo, Texas
01.2022 - Current
- Assisted teachers by preparing instructional materials, including making photocopies, laminating visual aids, and assembling homework folders to support lesson delivery and classroom efficiency.
- Contributed to creating an engaging and welcoming learning environment by organizing classroom supplies, decorating bulletin boards, and designing themed hallway displays for school events.
- Supported school staff during arrival hours by greeting students, ensuring safe and orderly entry into the school building, and escorting them to their designated classrooms, fostering a positive and structured start to the day.
PTO Vice President Board Member
Harmony School of Innovation
Laredo
01.2022 - 05.2026
- Participate in monthly board meetings to discuss and make decisions on school initiatives, programs, and fundraising efforts; assume leadership responsibilities in the president's absence to ensure continuity and effective coordination.
- Lead the planning and execution of school-wide events, including book fairs, by organizing logistics, managing schedules, securing resources, and promoting community involvement.
- Oversee volunteer coordination by recruiting, assigning, and supporting parent volunteers during events; ensure smooth event operations through effective communication, planning, and problem-solving.
- Collaborated with school administration
Direct Deposit Coordinator
Laredo Federal Credit Union
Laredo, US
02.2012 - 01.2013
- Ensured direct deposit accuracy and regulatory compliance, resolving payroll discrepancies efficiently.
- Maintained precise documentation, enhancing transaction report reliability and authorization form accuracy.
- Collaborated with payroll teams to ensure timely deposits, improving overall financial operations.
- Reconciled deposit records, ensuring error-free financial reporting and operational integrity.
- Streamlined the direct deposit process, achieving marked gains in accuracy and compliance, resulting in enhanced member trust.
- Managed and executed ACH (Automated Clearing House) transactions, share drafts, returns, and settlements.
- Prepared detailed reports and balanced share draft ledgers to ensure the accuracy of daily financial activities.
- Reconciled ACH and share accounts, resolving any variances in a timely manner.
- Supported interdepartmental coordination to maintain smooth fund transfer operations and regulatory compliance.
Share/ACH Coordinator
Laredo Federal Credit Union
Laredo, US
08.2011 - 01.2012
- Processed and monitored daily ACH transactions, ensuring accuracy and compliance with federal regulations and company policies.
- Reviewed, verified, and resolved ACH exceptions, returns, notifications of change (NOCs), and transaction discrepancies.
- Managed share draft (check) processing, including stop payments, check orders, and exception items.
- Reconciled daily ACH and share draft reports to ensure accurate account balancing.
- Investigated and resolved member/customer inquiries regarding electronic payments, direct deposits, and check transactions.
- Maintained detailed records and documentation while ensuring confidentiality of sensitive financial information.
- Collaborated with internal departments to resolve payment issues and improve operational efficiency.
- Ensured compliance with NACHA operating rules, banking regulations, and internal procedures.
- Identified process improvements to increase efficiency and reduce processing errors.
- Trained and supported team members on ACH procedures and share draft processing.
- Delivered excellent customer service by responding promptly and professionally to member concerns.
Back Office Clerk
Laredo Federal Credit Union
Laredo
03.2010 - 07.2011
- Processed member transactions accurately and efficiently using credit union systems.
- Maintained member records and files to ensure compliance with regulations.
- Assisted members with inquiries and provided solutions to account issues.
- Managed daily correspondence and documentation for internal operations.
- Developed an efficient filing system for all back office paperwork.
- Provided administrative support to executive level staff members when needed.
- Maintained filing system, including electronic records and scanned documents.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Call Center Representative
Laredo Federal Credit Union
Laredo, US
03.2009 - 02.2010
- Provided outstanding member service by efficiently responding to inquiries via phone and offering practical financial solutions.
- Assisted members with account inquiries and transaction issues.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Educated members on digital banking tools and resources available online.
- Utilized critical thinking skills to assess member needs and resolve issues, escalating when necessary.
- Maintained detailed logs of customer interactions while upholding confidentiality and professionalism.
- Contributed to customer satisfaction by delivering accurate and empathetic support.
- Processed daily financial transactions, including deposits, withdrawals, and loan payments, with precision.
- Maintained strict adherence to cash-handling policies and security procedures.
- Built trust with customers by offering friendly, prompt service and resolving transaction-related issues.
- Promoted financial products and services, enhancing customer engagement and institutional growth.
Teller
Laredo Federal Credit Union
Laredo, US
07.2008 - 02.2009
- Processed member transactions efficiently and accurately.
- Maintained cash drawer balances and reconciled daily reports.
- Assisted members with account inquiries and resolved issues promptly.
- Promoted credit union services and products to enhance member engagement.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Biblical Teacher
Centro Familiar Cristiano
Laredo, Texas
03.2007 - 08.2008
- Planned and delivered engaging, age-appropriate Bible lessons to children.
- Created a safe, welcoming, and inclusive learning environment.
- Managed classroom behavior using positive reinforcement and encouragement.
- Adapted lessons to meet the developmental and learning needs of students.
- Fostered positive relationships with children, families, and church staff.
- Encouraged student participation through interactive discussions, games, songs, crafts, and hands-on activities.
- Supervised children to ensure their safety and well-being during classes and events.
- Communicated regularly with parents regarding student participation and classroom activities.
- Prepared instructional materials and organized classroom resources.
Computer-Assisted Tutor
Laredo College
Laredo, US
01.2006 - 01.2007
- Supported student learning in various academic subjects through personalized tutoring sessions.
- Guided students on the use of computer-based tools and course-specific programs to enhance comprehension.
- Fostered a positive and inclusive learning environment.
- Encouraged academic independence and time management skills.
- Collaborated with faculty to align tutoring strategies with course objectives.
Assistance Clerk
City of Laredo - Purchasing Dept.
Laredo, US
01.2001 - 07.2002
- Processed and tracked invoices and purchase orders in a fast-paced municipal setting.
- Handled secretarial and administrative duties including filing, answering calls, and data entry.
- Maintained organized records for procurement activities and vendor correspondence.
- Supported the purchasing team in ensuring compliance with procurement procedures.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
Education
Bachelor's degree - Psychology
Texas A&M International University
Laredo, TX 07.2022 - 08.2026
Psychology
Laredo College
Laredo, TX 08.2006 - 05/2007
Gateway Academy -
Gateway Academy
Laredo, TXNixon High School -
Nixon High School
Laredo, TXSkills
- Certified Substitute Teacher
- Highly qualified Certified Teacher Aid
- Differentiated Instruction
- Positive Relationship Building
- Teamwork and Collaboration
- Commitment to Student Success
- Positive Learning Environment
- Bilingual (English and Spanish)
Certification
07/01/25, Substitute Teacher Certification, Substitute Teacher Certification, Region One ESC Substitute Teacher Certification Academy
7/30/25, Differentiated & Personalized Instruction Certificate, Certificate Of Completion, Texas A&M University Continuing Education
7/10/26, School Transformation(QED)- Summer 2026, Certificate of Course Completion, Texas A&M Continuing & Professional Education
8/06/2026, Paraprofessional Teacher Aid Certification, Region One ESC Paraprofessional Certification Certificate
Volunteer Experience
- PTO Parent Liaison HSI, present,
- PTO Vice President Board Member, Harmony School of Innovation, 01/01/22, Participate in monthly board meetings to discuss and make decisions on school initiatives, programs, and fundraising efforts; assume leadership responsibilities in the president's absence to ensure continuity and effective coordination. Supported the planning and execution of school-wide events, including book fairs, by organizing logistics, managing schedules, securing resources, and promoting community involvement., Oversee volunteer coordination by recruiting, assigning, and supporting parent volunteers during events; ensure smooth event operations through effective communication, planning, and problem-solving.
- Parent Volunteer, Harmony School of Innovation, 01/01/22, Present, assisted teachers by preparing instructional materials, including making photocopies, laminating visual aids, and assembling homework folders to support lesson delivery and classroom efficiency. Contributed to creating an engaging and welcoming learning environment by organizing classroom supplies, decorating bulletin boards, and designing themed hallway displays for school events. Supported school staff during arrival hours by greeting students, ensuring safe and orderly entry into the school building, and escorting them to their designated classrooms, fostering a positive and structured start to the day.
Personal Information
Title: Substitute Teacher Certification
Title: Highly qualified Teacher Aid Certification
Timeline
PTO Parent Liason
Harmony School Of Innovation
08.2025 - Current
Bachelor's degree - Psychology
Texas A&M International University
07.2022 - 08.2026
Parent Volunteer
Harmony School of Innovation
01.2022 - Current
PTO Vice President Board Member
Harmony School of Innovation
01.2022 - 05.2026
Direct Deposit Coordinator
Laredo Federal Credit Union
02.2012 - 01.2013
Share/ACH Coordinator
Laredo Federal Credit Union
08.2011 - 01.2012
Back Office Clerk
Laredo Federal Credit Union
03.2010 - 07.2011
Call Center Representative
Laredo Federal Credit Union
03.2009 - 02.2010
Teller
Laredo Federal Credit Union
07.2008 - 02.2009
Biblical Teacher
Centro Familiar Cristiano
03.2007 - 08.2008
Psychology
Laredo College
08.2006 - 05/2007
Computer-Assisted Tutor
Laredo College
01.2006 - 01.2007
Assistance Clerk
City of Laredo - Purchasing Dept.
01.2001 - 07.2002
Gateway Academy -
Gateway Academy
Nixon High School -
Nixon High School