Dawn Taylor Williams
Tacoma
Summary
Experienced educator and customer-focused professional with a background in classroom instruction, delivery logistics, and mortgage escrow operations. Skilled at resolving concerns with empathy, managing multiple priorities, and providing consistent support in education, logistics, and financial services environments. Demonstrated ability to excel in diverse settings and deliver exceptional results through strong communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
ESS / Source Teachers
07.2017 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted 18-22 students in mastering subject material and preparing for tests.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Paraprofessional Substitute
The Steppingstone Group
01.2022 - 04.2024
- Supported inclusive classrooms and provided individualized accommodations for 5-10 students.
- Maintained accurate records and collaborated with educators and families.
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
Escrow Representative
PHH Mortgage
09.2012 - 01.2015
- Processed 300-3,000 escrow accounts and verified check amounts daily.
- Set up escrow transactions, processed deposits, and mailed out forms and preliminary title reports for review.
- Received 40-60 inbound calls daily, resolving payoff and escrow issues.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Followed industry standard escrow procedures and maintained awareness of regulations governing the escrow process.
- Developed a keen understanding of industry trends through continuous professional development opportunities.
- Managed a high volume of escrow files, maintaining accuracy and efficiency in the processing of essential documents.
Education
Camden County College
05-2026
Skills
- Multitasking and Organization
- Team collaboration
- Customer relations
- Ms Office tools
- Strong work ethic
- Escrow expertise
- Verbal and written communication
- Attention to detail
- Adaptable
- Client confidentiality
- Document preparation
- Relationship building and management
Timeline
Paraprofessional Substitute
The Steppingstone Group
01.2022 - 04.2024
Substitute Teacher
ESS / Source Teachers
07.2017 - Current
Escrow Representative
PHH Mortgage
09.2012 - 01.2015
Camden County College
Personal Information
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