Dawn Thomas
Arlington,TX
Summary
Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
3
3
years of professional experience
Work History
General Manager of Operations
CKIJ LLC
Arlington, TX
01.2024 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Established quality assurance processes to ensure customer satisfaction.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Collaborated with marketing team to develop promotional campaigns for products or services.
General Manager
Saxton Group
Dallas, TX
09.2021 - 12.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Education
Bachelor of Arts - Social & Criminal Justice
Ashford University
San Diego, CA12-2009
Associate of Arts - Information Technology
Central Texas College
Killeen, TX05-2008
Skills
- Operations management
- Performance reporting
- Market research, forecasting, and analysis
- Schedule management
- Policies and procedures implementation
- Financial management
Timeline
General Manager of Operations
CKIJ LLC
01.2024 - Current
General Manager
Saxton Group
09.2021 - 12.2023
Bachelor of Arts - Social & Criminal Justice
Ashford University
Associate of Arts - Information Technology
Central Texas College
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